Principal Analyst - Digital Account Origination

Principal Analyst I - Digital Account Origination

Location:

Columbus, OH

The role is part of Digital Banking team, specifically working on Digital Account Onboarding (DAO) platform and technologies. As a Principal Analyst I you'll provide SME expertise in your respective domain as well lead activities to review current processes and metrics that support operational effectiveness, identify constraints or opportunities that inhibit or accelerate the business and technology strategy. You will design customer journey maps and workflows for the Digital Account Origination platform, ensuring the process meets bank and regulatory requirements for onboarding customers and accounts.

You'll develop options or approaches to improve business outcomes, and drive implementation of solutions to achieve desired results. You'll also be accountable for the development and review of artifacts to ensure they accurately describe current state processes, practices, and/or metrics, determining root cause for constraints in the process. Additionally, you'll take part in the identification of alternative processes and practice options with associated impact on KRIs/KPIs or Operational Metrics.

You'll also track and communicate enhancements to the current process and practices as to whether the desired results are being realized through the use of data, metrics, and other quantitative measures. Additionally, as the Principal Analyst I, you'll engage with enterprise subject matter experts and stakeholders to tackle complex issues or opportunities that require significant coordination and alignment across different business units.

You'll be accountable for understanding the problem statement or opportunity, capturing current state insights while also providing options and recommendations to the identified stakeholders. In this role you'll also identify, socialize, and gather necessary approvals for the upkeep of KRIs, KPIs, and Operational Metrics.

• Work on data analysis, data mapping, and ensure the requirements are clear to design interfaces and integrations.
• When needed, work with vendors and service providers to understand features, functionality, data to ensure timely delivery of the tasks
• Provide production support, timely resolution of incidents, and communication to business stakeholders
• Convert business requirements into system specifications, documenting it in tools like Confluence and Azure Dev Ops
• Lead on programs and expected to lead activities to ensure that both the business outcomes of the project are achieved as well as the outcomes are aligned to our business strategy. This position will also define the work breakdown structure for all involved teams, by setting and meeting the deadlines for that work, lead discussions to gather requirements and review artifacts, while working to resolve issues that impede progress.
• Develop list of critical documentation and artifacts to meet project objectives, complete of high-quality deliverables, and effectively communicate learnings, findings, impacts, and next steps with subject matter experts or project stakeholders.
• Use deep understanding of Microsoft Office tools, Diagramming Software (e.g. Lucid, Visio, etc.), and/or other appropriate technical tools in review of Banking processes, functions, or organizational models within a specific domain or functional area utilizing critical thinking skills and strong communication skills to develop clear and concise narratives or communications.
• Leverage Risk Management experience from a large financial institution subject to heightened standards, specifically in risk, compliance, or corporate governance.

• 8+ years of related experience.
• Bachelor's degree in related field required.
• Experience working as an IT/Systems analyst for enterprise platforms and initiatives, and within the financial services industry
• Experience working with cross functional business and IT stakeholders
• Technical experience in data, integrations (API, Batch), SaaS and Cloud native platforms
• Experience in SDLC, ITSM, and Agile methodology is highly desirable
• Industry certifications such as PMI Professional in Business Analysis…