Desktop support store support

Requirements

• 5+ years POS/retail experience
• 10 years PC, Windows OS, Microsoft Office products
• Strong customer service skills, excellent oral and written communication, multitask
• Solid understanding Traffic Counting systems
• Working knowledge network fundamentals
• Understanding computer hardware
• POS/retail experience
• PC advanced troubleshooting skills
• Ability work independently
• Follow schedule, meet deadlines
• Follow process
• Strong attention to detail
• Interact with 2nd and 3rd party support staff
• Ease in working with customers, partners, suppliers at all levels within business

• 60% – Provides exceptional customer service to store personnel through production monitoring/trouble shooting and Tier 2 incident management. Assumes responsibility for maintaining brand service level agreements from a Tier 2 incident management perspective. Acts as additional point of escalation for level I and level II analysts.
• 20% – Administration of application deployment process to field for new stores and relocations. Responsible for adherence to software vendor application update/patch schedule for stores.
• 10% – Interaction with Vendor to assist in trouble shooting and escalation issues as needed.
• 10% – Administrative – Tracks time in time tracking tool, attends weekly status meetings and other meetings, maintains incident tickets, emails, and other documentation.

All your information will be kept confidential according to EEO guidelines.