Associate Technical Account Manager

For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings.

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As an Associate Technical Account Manager, you'll partner with some of the world's most recognized restaurant brands and serve as a trusted technical advisor within the PAR ecosystem.

You'll begin your journey alongside experienced Technical Account Managers who will provide mentorship, coaching, and hands-on exposure to PAR's restaurant technology portfolio.

As your expertise grows, you'll take increasing ownership of customer relationships, integrations, strategic projects, and technical initiatives that directly impact customer success.

This role is ideal for someone who enjoys connecting technical solutions to real business outcomes, thrives in a fast-paced environment, and is excited to help shape the future of how restaurants leverage technology to operate, serve guests, and grow.

At PAR, Technical Account Management is more than troubleshooting or project coordination. We are the bridge between customers, product teams, engineers, and customer success teams. We help customers unlock value from their technology investments while driving long-term adoption, retention, and growth.

Remote USA; within select states:
Texas, Minnesota, New York, Florida, Colorado, Minnesota, Pennsylvania, Illinois, Georgia, North Carolina

Sr. Manager, Technical Account Team

Requirements:

• 1--3 years of professional experience, preferably in technical consulting, solutions architecture, or enterprise integration in B2B SaaS or restaurant technology.
• Must-have Background in restaurant technology (hardware and/or software), hospitality SaaS, or a comparable enterprise technical environment strongly preferred.
• Strong API and integration skills; proficiency in Postman (Collections, Environments, test scripts, Monitors, documentation).
• Cloud fundamentals (AWS/GCP/Azure); CI/CD and observability awareness.
• Exceptional written and verbal communication --- able to explain complex technical concepts to executives and engineers alike.
• Experience with Jira, Confluence, or equivalent ticketing and documentation tools.

Additional skills:

• Scripting fluency in at least one language (JavaScript/Node, Python, etc.) would be a major plus

• Serve as the technical owner for assigned accounts across the full PAR product portfolio; build trusted relationships with customer architects, IT teams, and operations stakeholders.
• Co-create account plans with CSMs; lead the technical narrative in QBRs including integration of health, stability posture, known risks, and forward-looking technical roadmap.
• Maintain clear, current technical documentation for each account: integration map, active work streams, open tickets, and escalation status.

• You have solid technical working knowledge across multiple PAR products --- hardware and software --- and understand how they connect. You own integration work streams for mid-complexity accounts, document configurations, and contribute the technical narrative to QBRs.
• Design, oversee, and execute integrations that are scalable, secure, observable, and supportable across the full PAR stack.
• Use Postman (Collections, Environments, automated tests, Monitors, documentation) as a core delivery tool.
• Enforce quality gates pre-launch and run proactive readiness scans before major campaigns or go-lives.
• Produce operator-ready runbooks, SOPs, smoke tests, and rollback plans for your technical work streams.

• You actively surface cross-sell and upsell signals through technical discovery on every customer touchpoint. You document signals in CRM and partner with the CSM to qualify and progress expansion…