Infrastructure Monitoring Lead Platform Engineer

Assume a vital position as a key member of a high-performing team that delivers infrastructure and performance excellence. Your role will be instrumental in shaping the future at one of the world's largest and most influential companies.

As a Lead Infrastructure Engineer at JPMorgan Chase within Enterprise Technology Infrastructure Platforms Monitoring team, you will help build and operate a strategic, market-leading Infrastructure Monitoring platform that strengthens critical service resilience and delivers trusted operational insights. You will be a hands-on technical contributor on an high-performing agile team, building secure, stable, and scalable observability solutions-turning telemetry into actionable insights, modernizing event-to-incident workflows, enabling automation and AIOps-driven reliability improvements aligned to the firm’s business objectives.

• Engineer, operate, and continuously improve the firm’s Infrastructure Monitoring platforms, ensuring availability, performance, scalability, and security.
• Build and run enterprise-grade Infrastructure Monitoring capabilities across Linux, Windows, and complex Network estates, including platform-level onboarding and lifecycle management.
• Uses enterprise-authorized AI capabilities within the work environment to accelerate infrastructure analysis and design documentation, validating outputs and handling operational data according to sensitivity and security requirements.
• Design and implement platform services, integrations, and telemetry collection across metrics, logs, events, including Open Telemetry collection patterns where applicable.
• Develop and maintain standardized onboarding patterns (agents/collectors, configurations, dashboards, alert policies) to accelerate safe adoption at scale.
• Improve monitoring signal quality and usability through baselining, threshold strategy, noise reduction, enrichment, and topology/context alignment.
• Develop secure, high-quality automation and production code; review, debug, and improve code/configuration written by others.
• Automate platform operations and reduce toil through scripting and CI/CD-driven configuration management; implement infrastructure-as-code deployment patterns
• Manage & maintain production health for the monitoring platform: lead triage, perform RCA, and deliver preventative engineering and resilience improvements.
• Partner with infrastructure, application, and SRE teams to align platform capabilities to SLIs/SLOs, operational readiness, and continuous improvement goals.
• Applies reuse-first, AI-assisted practices within delivery and automation routines to identify recurring issues and validate remediation options, ensuring changes are traceable/auditable and aligned to resiliency and security expectations.

• Formal training or certification on infrastructure engineering concepts and 5+ years applied experience
• Proficiency with enterprise operating systems (Linux and/or Windows), including administration, troubleshooting, performance analysis, and operational best practices within regulated production environments.
• Proven hands-on experience delivering and operating enterprise-scale Infrastructure Monitoring solutions across Linux, Windows, and/or Network estates
• Solid understanding and hands-on implementation of observability and telemetry concepts
  , including metrics, logs, and events, with experience using Open Telemetry collection patterns and integrating telemetry into Downstream components
• Proficiency in automation and engineering practices
  , including scripting and development with Python, Ansible, Power Shell / Bash, and applying CI/CD-driven workflows for controlled, secure, and repeatable change management.…