Web Communications Manager

STRS Ohio, STRSSTRS Ohio is seeking a Web Communications Manager to join the Executive/ Communications and Public Affairs team.

Established in 1920 and serving Ohio’s educators, STRS Ohio is one of the nation’s largest retirement systems, serving nearly 550,000 active, inactive, and retired public-school teachers, and university faculty members, managing approximately $96.3 billion as of June 30, 2025, in assets and paying more than $7 billion in benefits annually.

STRS Ohio provides a competitive pay, and a comprehensive benefits package including on-site parking, educational assistance, subsidized medical insurance, fully paid dental and life insurance, vacation and sick leave, retirement benefits and on-site fitness center. At STRS Ohio, you can experience rewarding work in a professional, business casual work environment. We welcome, celebrate, and promote respect for everyone. We are continually seeking bright and talented individuals to join our team.

Compensation:$98,917 - $118,701

Work Schedule:

8:00am-5:00pm Monday through Friday (Onsite)
General

Summary:

Under the direction of the chief communication officer, lead and manage State Teachers Retirement System of Ohio (STRS Ohio)’s online presence for members, employers, associates and stakeholders, while also serving as the department’s hands-on front-end web development and design expert. Implement and manage the organization’s member, employer and associate websites, forms and applications, and direct STRS Ohio’s online/email communications and marketing efforts.

Ensure the organization’s online presence reflects its mission, goals and communication strategies while adhering to web/online industry standards, best practices, quality user interface/experience and Americans with Disabilities Act (ADA) compliance.

Summary of Responsibilities:

Manage STRS Ohio’s member, employer and associate websites, ensuring content, imagery and functionality are accurate, current and aligned with corporate identity and style standards; coordinate internal review and documenting processes and procedures.

Design, develop, test, implement and maintain responsive websites, forms and applications for mobile and desktop using semantic, documented code, progressive enhancement and industry best practices.

Develop data-driven pages and secure custom forms and applications using front-end and back-end technologies, including HTML, jQuery, PHP, CSV and XML, with interaction logging for security and troubleshooting.

Manage online and email communications and marketing efforts, including email groups and lists; collaborate with the communication team on content and imagery and with Information Technology Services (ITS) to maintain application stability.

Design, develop, test and maintain HTML email templates that function across major email clients; incorporate analytics and recommend improvements based on performance findings.

Oversee third-party online programs and vendors, conduct annual evaluations, lead searches when replacements are warranted, and research, recommend, implement, maintain and troubleshoot approved applications.

Serve as the organization’s online usability and user experience expert, ensuring websites and applications are user-friendly and supporting Member Benefits in resolving member access issues involving secure accounts.

Direct quarterly usability and accessibility testing of external websites and digital content across supported browsers, platforms and devices; ensure ADA compliance and implement solutions to identified issues.

Create prototypes, graphics, motion graphics and videos for web and email projects that meet client expectations and current devices, browsers and industry standards.

Monitor webmaster inquiries, troubleshoot website…