Systems Analyst II

The IS Clinical Applications team is seeking a Systems Analyst II to support clinical applications that enable patient care and healthcare operations. This role partners with clinicians, operational leaders, vendors, and technical teams to analyze requirements, implement system enhancements, troubleshoot application issues, and support technology initiatives. Responsibilities include application support, testing, reporting, interface management, user training, documentation, system upgrades, and workflow optimization.

The ideal candidate demonstrates strong analytical, problem-solving, communication, and customer service skills while delivering secure, reliable, and effective technology solutions.

The IS Clinical Applications team is seeking a Systems Analyst II to support clinical applications that enable patient care and healthcare operations. This role partners with clinicians, operational leaders, vendors, and technical teams to analyze requirements, implement system enhancements, troubleshoot application issues, and support technology initiatives. Responsibilities include application support, testing, reporting, interface management, user training, documentation, system upgrades, and workflow optimization.

The ideal candidate demonstrates strong analytical, problem-solving, communication, and customer service skills while delivering secure, reliable, and effective technology solutions.

This is a remote/onsite hybrid position; some onsite work is required.

Analyses business needs, defines requirements, develops solutions, implements, manages, and supports systems. Ability to work flexible schedules to meet job requirements; requires 24/7 on call after-hours support.

• Carries out systems analysis and provides support for complex medium to large systems across several departments. Manipulates, mines, and analyzes large, complex datasets.
• Creates and maintains high quality system, report, and interface test scripts. Tests and debugs systems to ensure they are functioning properly. coordinates user acceptance testing.
• Serves as a customer liaison for assigned business areas and provides technical support and troubleshooting for systems issues.
• Documents system design, testing, and maintenance procedures for future reference. Assures data integrity and system survivability by developing and maintaining Disaster Recovery plans for assigned systems.
• Collaborates with other IT professionals to integrate new systems with existing ones.
• Performs system updates, patches, service releases, and upgrades as needed. Evaluates and recommends new technologies to improve system efficiency and performance.

• Bachelor's degree or equivalent experience, required.

(not specified)

ITIL certification or training, preferred.

• Strong skills in SQL programming, relational database management, reporting software tools and MS Excel, preferred.
• Strong skills in data management systems and extensive spreadsheet, database and presentation graphics knowledge are preferred.
• Advanced knowledge in Microsoft Office (Word, Excel, PowerPoint, Visio and Project) required.
• Excellent communication and organizational skills to effectively interact with external contacts, administrators, medical staff, and employees at all levels.
• Strong attention to detail and demonstrated problem solving skills.
• Ability to quickly learn, adapt and work with new applications or tools.
• Able to be a visionary and see the larger picture.

• 5 years of combined experience providing information technology support, or equivalent education, required.
• Experience in a healthcare environment, required.
• Business and financial experience, preferred.