Senior Cloud Operations Engineer

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Columbus, OH, US

Senior Cloud Operations Engineer Role:
Responsibilities, Qualifications, and AI Integration

Senior Cloud Operations Engineer

Role summary The Senior Cloud Operations Engineer leads enterprise cloud platform operations, governance, security, reliability, and optimization across Amazon Web Services (AWS) and related cloud technologies. This person serves as the technical anchor of the Cloud Ops function, mentors the junior team members, and ensures cloud services remain stable, secure, scalable, cost-effective, and aligned with business priorities.

This role establishes platform standards, operational practices, service objectives, and accountability across the cloud environment. This person partners closely with Cloud Engineering, Security, and Enterprise IT to enable modernization while protecting operational stability and business continuity. AI fluency is core to this role:
Jumpmind expects its Cloud Ops team to actively use AI tools and build lightweight agents to reduce toil, speed up diagnosis, and automate operational workflows, not just run infrastructure manually.

Monitor production infrastructure health, availability, and performance across cloud environments; own alerting and dashboards (uptime, latency, error rates, capacity)

Lead incident response for production issues — triage, coordinate, drive root-cause analysis, and own postmortems/corrective actions

Operate and troubleshoot Kubernetes clusters in production — node health, pod scheduling issues, resource limits/requests , cluster upgrades, and workload scaling

Manage patching, OS/dependency updates, configs, and vulnerability remediation timelines for infrastructure in coordination with Security

Own capacity planning and scaling decisions ahead of peak retail traffic events

Drive cloud cost optimization (Fin Ops) — rightsizing, reserved capacity, waste elimination, monthly spend reviews

Manage backups, disaster recovery testing, and recovery runbooks

Execute infrastructure changes defined by Cloud Engineering's IaC (Terraform) — apply, validate, and operate what Engineering builds

Build and refine operational runbooks, on-call procedures, and escalation paths

Serve as the technical mentor for the Junior Cloud Operations Engineers — pairing, code/config review, on-call shadowing

Partner with Cloud Engineering on handoffs from build to run; flag operational gaps (missing alerting, fragile deploy patterns) back to Engineering

Support audit and compliance evidence requests (SOC 2, PCI DSS) related to operational controls, access, and change management

Participate in an on-call rotation

Build and maintain AI agents and AI-assisted automations that handle operational toil — e.g., alert triage/summarization, log analysis, runbook execution, auto-remediation of known failure patterns

Evaluate and integrate AI/LLM-powered tools into the operations workflow (incident summarization, on-call copilots, Chat Ops assistants) and drive adoption across the team

Use AI coding/agent tools day-to-day to write and maintain operational scripts, IaC change validation, and internal tooling faster

5+ years in cloud operations, SRE, Dev Ops, or infrastructure engineering roles

Deep hands-on experience with a major cloud provider (AWS preferred)

Strong troubleshooting skills across networking, compute, storage, and containerized workloads

Experience owning incident response and writing postmortems

Comfort reading and operating Terraform managed infrastructure (not necessarily authoring modules from scratch)

Experienc…