IT Service Support Analyst

IT Service Support Analyst 2

Veterinary Medicine | College Administration

The Veterinary Information Systems department is seeking a Tier 2 service team member to assist with our day to day operation and increase our Apple support portfolio.

The successful candidate should have a strong background in Apple device management/service/support in addition to the following duties. Identifies, analyzes, and addresses problems using a wide range of analysis and solution strategies. Designs, plans, and develops, or coordinates the development, of client computing needs with a strong emphasis on, but not limited to, Apple products. Utilizes software tools such as Jamf Pro and Microsoft SCCM to manage and implement patches, updates, software installations and comply with University security requirements.

Advanced operating system (MacOS and Windows) and application troubleshooting, detailed understanding of encryption and networking in MacOS, the ability to diagnose and troubleshoot peripherals and integration with other business and enterprise systems. Monitors system performance; anticipates needs and upgrades. Collaborates with Infrastructure and Applications Team, Administration and Faculty to design and implement new concepts and ideas. Some evening and weekend hours may be required for event support.

Salary Range: $26.78 - $34.95 per hour; commensurate with experience, internal equity, the unit’s available budget, and the candidate’s qualifications.

This is a hybrid position and will require a regular on-site presence.

Bachelor's Level Degree or equivalent combination of education and experience.

Strong communications skills both oral and written; 2 years of relevant experience in a multi-platform environment, excellent working knowledge of Windows and Mac OS.

Administrator experience with Jamf Pro. Experience with Microsoft SCCM, Crowdstrike. Apple support certifications. Experience in clinical operation setting dealing with instrument integrations and software configurations.

Veterinary Medical Center (0299)

Term (Fixed Term)

40

First Shift

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

The university is an equal opportunity employer, including veterans and disability.

Ohio State benefits give you options to take care of what matters most to you — and opportunities to make adjustments as your life and needs change, including:

• Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost.
• Paid time off, including sick and vacation time and 11 holidays.
• State retirement plan or an alternative retirement plan, both with generous employer contributions.