Information Technology Apprentice; Database Management

Under direct guidance and supervision, works to-ward acquiring the knowledge, skills and abilities required to perform entry-level duties within an as-signed information technology program area team:

• Serves as an apprentice to designated staff learning core information technology competencies
• Attend training courses relevant to assigned information technology program area
• Assists assigned information technology program area team with daily tasks such as:
  Database server and activity monitoring, database maintenance and patching, complete customer requests, etc.
• Learns IT Change Management policies and procedures
• Assists documenting database inventory, process flows and procedures
• Builds foundational knowledge of database management concepts and strategies
• Leverages appropriate resources to build problem solving skills
• Learns foundational concepts of SQL and scripting

Under direct guidance and supervision, works to-ward acquiring the knowledge, skills and abilities required to perform entry-level duties within an as-signed information technology program area team:

• Serves as an apprentice to designated staff learning core information technology competencies
• Attend training courses relevant to assigned information technology program area
• Assists assigned information technology program area team with daily tasks such as:
  Database server and activity monitoring, database maintenance and patching, complete customer requests, etc.
• Learns IT Change Management policies and procedures
• Assists documenting database inventory, process flows and procedures
• Builds foundational knowledge of database management concepts and strategies
• Leverages appropriate resources to build problem solving skills
• Learns foundational concepts of SQL and scripting

• Representing the agency and assigned program area to internal and external customers
• Scheduling meetings, preparing agendas, and taking meeting notes
• Providing project support for database services projects

1 course or 2 months experience in Information Systems/Information Technology, or a related field including but not limited to:
Software Engineering/Development, Data Analytics/Business Intelligence, Database Administration, Network, IT Security and Help Desk/Customer Support

• Or equivalent of Minimum Class Qualifications for Employment noted above.

Information Technology

• Computer hardware and software
• Ticketing software (e.g. Service Now) *
• Customer Service techniques and standards*
• State IT policies, procedures and applicable laws *
• Operations and processes for diagnosing common or recurring system problems*
• Database procedures used for querying prior incidents to gather information *
• Relational database management systems and structured query language (SQL)
• Incident response and handling methodologies*
• Principal methods, procedures, and techniques of gathering information and producing, reporting, and sharing information*
• Organization's core business/mission processes*

• Technical writing and documentation practices (e.g standard operating procedures, training documents, workflow diagrams) *
• Reading/verbal comprehension (i.e. comprehend and apply written & verbal instructions)
• Operating PC Hardware and Software (e.g. MS Word, Excel, PPT, Outlook)
• Critical thinking (i.e. impact analysis, troubleshooting)
• Conducting open-source research for troubleshooting network and client-server issues*
• Basic operation of computers
• Basic Scripting capabilities*
• Data protection strategies*

• Communication (e.g. Oral, Written, Active Listening)
• Problem sensitivity/problem solving
• Time Manage (e.g. organization and prioritization)
• Active learning
• Match the appropriate knowledge repository technology for a given application or environment*
• Accurately define incidents, problems, and events in the trouble ticketing system*
• Developed after employment

Administrative Services

Alexis Hill (Alexis.Hillo.gov)

Oct 14, 2026, 11:59:00 PM

United States of America-OHIO-Franklin County-Columbus

$24.88

Full-time

Unclassified

OCSEA

Database Administration, Information Technology

Problem Solving, Time Management

Not Applicable

The Ohio Department of Administrative Services (DAS) takes great pride in its work to support the priorities of the DeWine-Tressel…