AVP, Technology Infrastructure and Operations

If you’re passionate about being part of a dynamic organization that enables a Fortune 100 company with nearly $70 billion in annual sales to drive innovation and adopt new technologies that deliver business results, then Nationwide’s Technology team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

The AVP, Technology Infrastructure and Operations reports to the leader of Technology Operations and provides enterprise leadership for critical operational capabilities that enable the stability, resilience, and continued advancement of Nationwide’s technology environment. This leader is accountable for a broad portfolio encompassing 24 x 7 enterprise command center and batch operations, major incident management, workload automation product ownership, Technology Services practitioners, run governance, citizen development for operational tooling, and the responsible advancement of artificial intelligence and AIOps capabilities across Technology Operations.

The role provides strategic direction and leadership to strengthen operational readiness, service stability, observability, automation, and execution while establishing sustainable practices that improve enterprise technology operations and reduce operational risk. This leader will foster strong partnerships across Nationwide, including cyber, architecture, products, engineering, and business leadership to align priorities, advance operational capabilities, reduce operational risk, and effectively respond to complex technology challenges.

Successful candidates will bring significant leadership experience in complex, enterprise-scale technology operations, including 24 x 7 production support, command center or other relevant operations experience, major incident management, batch processing and workload automation. Candidates should demonstrate strong technical acumen and deep knowledge of artificial intelligence and AIOps concepts, with the ability to translate emerging technologies into practical, responsible, scalable, and sustainable operational capabilities.

Experience in SEPM and/or architecture, particularly involving product ownership, software development practices, platform strategy, and technology lifecycle management, is preferred. The role requires strong Nationwide business and technology acumen, executive presence, sound judgment, and exceptional communication and influence skills, along with a demonstrated ability to build partnerships, lead effectively under pressure, drive continuous improvement, and translate complex operational challenges into clear strategic priorities and executable outcomes.

If you are passionate about leading, protecting, and advancing technology capabilities that enable Nationwide to deliver extraordinary care to its customers, Nationwide Technology is the place for you. Our industry-leading technology workforce embraces agility, collaboration, and inclusion to deliver innovative solutions and meaningful results.

As the AVP, Technology Infrastructure & Operations leader, you will provide enterprise leadership for the capabilities that keep Nationwide’s technology environment stable, resilient, secure, and continuously improving. You will lead a broad portfolio spanning 24 x 7 operations, major incident management, batch processing, workload automation, Technology Services practitioners, operational governance, citizen development, and the responsible adoption of artificial intelligence and AIOps.

In this role, you will set strategic direction, establish operating standards, strengthen…