CX Solution Consultant

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

The CX Solution Consultant serves as a strategic advisor and expert, partnering with sales, product, and delivery teams to design and position customer experience solutions that drive measurable business outcomes. This role bridges business needs with technology capabilities, helping clients transform their customer journeys through innovative, scalable CX strategies.

• Partner with sales teams to understand client needs, pain points, and business objectives
• Design and present end-to-end CX solutions, including processes, and service models
• Lead discovery sessions, workshops, and solution demonstrations with stakeholders
• Translate business requirements into functional solution designs
• Develop compelling proposals, solution architectures, and value-based narratives
• Support RFP/RFI responses with CX strategy, solution design, and cost estimates
• Collaborate with product, engineering, and delivery teams to ensure solution feasibility and alignment
• Provide thought leadership on CX trends, best practices, and emerging technologies
• Contribute to go-to-market strategies, solution offerings, and reusable assets
• Support transition from sales to delivery, ensuring continuity and clarity of solution intent

• Bachelor’s degree in Business, Technology, or related field (Master’s preferred)
• 5+ years of experience in CX, consulting, pre-sales, or solution architecture roles
• Strong understanding of customer journey mapping, voice of customer (VoC), and CX metrics (SLA, CSAT, NPS, CES)
• Strong understanding and use of cost modeling tools or Workforce Management Tools
• Experience with Medicaid or Commercial MCO systems and platforms
• Experience CX platforms (AWS, Verint, CRM solutions, etc.)
• Ability to translate complex concepts into clear CX business value
• Strong presentation, storytelling, and stakeholder engagement skills
• Experience supporting enterprise clients and complex solution sales cycles

• Experience in digital transformation or contact center modernization
• Knowledge of AI-driven CX solutions (chatbots, automation, analytics)
• Familiarity with Excel and Cost Modeling Tools
• Industry experience in Medicaid, healthcare, public sector, or regulated environments
• Certifications in CX platforms or frameworks (e.g., CCXP, Salesforce, etc.)

This position is 100% remote with up to 10% travel annually.

The deadline to submit applications for this posting is October 19, 2026.

The pay range for this position is $119,000 - $130,000 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.

Put your passion to work at Gainwell.

You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development.

• All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance.
• We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone.

Build your career with Gainwell, an industry leader.

You’ll be joining a company where collaboration,…