IT Support Technician

Join our team in Columbus, Ohio, where you will have the opportunity to work in a vibrant city known for its diverse culture and growing tech scene. This role is 100% onsite, providing you with hands‑on experience and the chance to make a direct impact on our community.

• 1-3 years of experience in analysis, installation, configuration, and testing of micro/mini computer network software.
• Experience with laptop/desktop component repair.
• Proficient in using analysis equipment and entering keyboard commands to diagnose server, software, and hardware issues.
• Strong interpersonal skills to effectively collaborate with various levels of staff and external vendors/consultants.
• Ability to communicate technical information in non-technical terms.
• Excellent written skills for maintaining departmental records, documents, and reports.
• Physical ability to install and repair computer peripheral equipment.
• Valid State of Ohio driver’s license.

• Install and test software on stand‑alone computers.
• Troubleshoot and repair hardware and software issues on endpoint computers.
• Configure and install computer workstations.
• Diagnose and resolve critical and non‑critical hardware and software problems.
• Provide technical assistance to end users and support analysts.
• Respond to technology service desk trouble tickets to resolve computer problems.
• Document steps taken to diagnose and resolve customer problems and close trouble tickets.
• Install, upgrade, and maintain software applications and computer hardware, including peripherals.
• Perform backup activities and restoration of files as needed.
• Participate in testing and implementation of new systems and procedures.
• Work with staff to integrate technology solutions.
• Maintain accurate records of hardware and software in use at assigned locations.
• Prepare required documentation and reports.
• Perform other duties as assigned.

Working with our organization is more than just a job; it's a chance to contribute to the education and development of the Columbus community. By joining us, you will be part of a team that is dedicated to enhancing the learning environment for students and staff alike. This role offers a unique opportunity to grow professionally while making a meaningful impact on the community.

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