Manager, L&D Operations

We are seeking a Manager, L&D Operations to own the systems, data, and administrative backbone that make learning at Gifthealth run without friction. This position plays a key role in supporting the Enterprise Learning & Development team within the People Team, and will report to the Senior Director, Enterprise L&D, ensuring alignment with organizational goals, operational excellence, and compliance standards.

This is an individual contributor role with no direct reports. It serves as a dedicated support function for every program owner, facilitator, and instructional designer on the Enterprise L&D team.

• Own the learning technology stack end to end: administer, configure, and continuously improve the LMS/LXP, ensuring uptime, data integrity, and a seamless experience for every learner.
• Architect scalable systems and workflows: design course catalogs, learning paths, automation rules, and integrations (HRIS, SSO, content libraries) that scale as Gifthealth grows.
• Manage vendor and platform relationships: serve as the primary point of contact for LMS/LXP vendors, evaluating upgrades and new features and troubleshooting technical issues.
• Safeguard data quality and reporting: build and maintain dashboards and reports on completion rates, compliance status, and program effectiveness for L&D and executive stakeholders.
• Ensure security and access governance: manage user roles, permissions, and data privacy standards in line with Gifthealth's compliance and integrity commitments.

• Run day-to-day learning operations: manage course scheduling, enrollments, waitlists, completions, and certifications across all active programs.
• Oversee compliance and required training: track mandatory and regulatory training to completion, proactively flagging gaps before they become risks.
• Support facilitators and program owners: coordinate logistics for instructor‑led and virtual sessions, including materials, calendars, and post‑session reporting.
• Serve as the primary point of escalation: resolve learner and manager questions about access, progress, and program logistics quickly and accurately.
• Maintain documentation and SOPs: keep process guides, admin playbooks, and knowledge‑base articles current so the L&D operation runs smoothly regardless of who's on shift.

• Act as the operational backbone for the Enterprise L&D team: provide hands‑on systems and administrative support to every instructional designer, facilitator, and program owner, regardless of the initiative they are running.
• Partner with L&D program designers: translate curriculum and content plans into fully built, tested, and launched learning experiences.
• Drive continuous improvement: gather feedback from learners and stakeholders, and use it to refine systems, processes, and the overall learning experience.

Education: High school diploma

Licensure/Certification: Not applicable

Experience: 3+ years of experience administering an LMS or LXP (e.g., Cornerstone, Workday Learning, Docebo, Absorb, or similar platforms), with a proven track record managing learning operations at scale, including enrollments, compliance tracking, reporting, and system configuration.

• Strong systems and process orientation, with the ability to build order out of ambiguity and translate business needs into scalable workflows.
• Comfort with data and reporting tools. Excel/Sheets required; experience with BI tools such as Metabase or similar is a plus.
• Excellent cross‑functional communication skills, with the ability to support learners, facilitators, and executives alike.

• Experience in a healthcare, life…