Specialist Business Consulting

Specialist Business Consulting

Immediate need for a talented Specialist Business Consulting. This is a 06 months contract opportunity with long-term potential and is located in Columbus, OH (Hybrid).

Key Responsibilities:

• Administer AWD/IIQ users, profiles, roles, work groups, security groups, additions, changes, and deactivations.
• Process and validate individual and bulk access requests.
• Configure, maintain, and troubleshoot BPM workflows, work items, queues, payloads, and process statuses.
• Investigate aborted processes, system-locked requests, failed payloads, and stuck work.
• Maintain and troubleshoot Python-based automations that interact with the BPM platform.
• Use APIs, JSON, authentication, logging, retry logic, and exception handling to support integrations.
• Manage Service Now incidents and tasks, Jira Run Support cards, defects, and escalations.
• Execute lower-environment testing before production patches and document results.
• Support monthly production patch windows, weekend maintenance, and early-morning operational checks.
• Publish daily operational status and communicate with business partners, IT, and support teams.

Key Requirements and Technology

Experience:

• Must have Python scripting and automation experience.
• Must have BPM/workflow platform administration experience.
• Must have production support and troubleshooting experience.
• Must have user access management experience, including roles, permissions, and security groups.
• Familiar with development practices, not IT developer
• Experience administering a BPM, workflow, case-management, or comparable enterprise platform.
• Experience with user access, roles, profiles, security groups, and authorization controls.
• Strong production-support and incident-troubleshooting experience.
• Ability to analyze workflow failures, payload errors, locks, queues, and process history.
• Intermediate-to-advanced Python scripting experience in a production environment.
• Experience in integrating applications through REST APIs or similar interfaces.
• Knowledge of Java Script, JSON, authentication, error handling, retries, logging, and batch processing.
• Experience with Service Now, Jira, or comparable ITSM/work-management tools.
• Experience executing test cases, documenting evidence, and supporting releases or patches.
• Strong written and verbal communication skills.
• Ability to work independently, prioritize incidents, and escalate appropriately.
• Availability for early-morning monitoring, Sunday patch windows, and occasional on-call support.
• Direct AWD/IIQ experience.
• SNOW experience.
• Identity and access management or RBAC experience.
• Experience in a regulated, controlled, or audit-sensitive environment.
• Experience with BOT orchestration, schedulers, monitoring tools, or automation platforms.
• Git, code review, CI/CD, SQL, and log-querying experience.
• ITIL, production support, or release-management certification.
• Candidate:
  Stronger in BPM platform administration, access governance, workflow troubleshooting, and ITSM operations.
• Nice to have skills:
  Stronger in Python automation, API integration, monitoring, and recovery.
• Hours to cover 8 AM EST to 4:30 PM EST.

Our client is a leading Insurance and Financial Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.