Consultant, Product Architect

If you’re passionate about being part of a dynamic organization that enables a Fortune 100 company with nearly $70 billion in annual sales to drive innovation and adopt new technologies that deliver business results, then Nationwide’s Technology team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

As a Consultant, Product Architect on the Customer Solutions team, this role provides architecture leadership for the Interactions product portfolio
, supporting customer engagement, digital experience, journey analytics, and downstream customer solutions. Key platforms include Journey Data & Analytics (JDA), CTM, Celebrus, Full Story, UXCam
, and related interaction, analytics, privacy, and event-capture technologies.

This role is responsible for evolving product architecture and technology roadmaps while ensuring alignment with Nationwide's enterprise architecture standards, security requirements, resilience objectives, and privacy expectations.

• Define and evolve architecture, solution patterns, and technology roadmaps for the Interactions portfolio, including JDA, CTM, Celebrus, Full Story, UXCam
  , and related platforms.
• Translate customer experience, digital analytics, and business requirements into scalable application, integration, data, API, and cloud solutions.
• Assess platform capabilities, identify architectural risks and dependencies, and recommend modernization, integration, consolidation, or replacement strategies.
• Provide thought leadership in digital analytics, customer journey analytics, event-driven architecture, API-led connectivity, streaming and batch integrations, consent management, and privacy-by-design practices.
• Drive improvements in data quality, lineage, retention, archival, recovery, and lifecycle management while ensuring appropriate protection of sensitive data.
• Partner with product, engineering, data, security, privacy, platform, and business stakeholders to guide architecture decisions, support product roadmaps, and communicate technical recommendations.

• Interaction & Journey Analytics: JDA, CTM, Celebrus, Full Story, UXCam, and related customer-interaction platforms.
• Digital Analytics: Event capture, web tagging, session replay, customer behavior analytics, consent management, and privacy-preference solutions.
• Integration & APIs: REST and SOAP services, Apigee, API design, service orchestration, notifications, and consumer integrations.
• Messaging & Event Streaming: Kafka, MQ, publish/subscribe patterns, event-driven integration, and error-handling strategies.
• Data & Cloud Platforms: Data modeling, analytics data flows, AWS, Kubernetes, cloud-native services, observability, resilience, and operational support.

• 8+ years of experience in architecture, enterprise integration, digital analytics, data platforms, or related technology domains.
• Experience guiding production platforms through enhancements, upgrades, migrations, modernization efforts, and technology transformations.
• Strong knowledge of APIs, integration patterns, messaging platforms, event streaming, and cloud-native architectures.
• Experience with technologies such as Java, Spring Boot, Microsoft SQL Server, Oracle, AWS, Kubernetes, and Informatica
  , or comparable platforms.
• Experience with digital analytics, customer-interaction, or customer-experience platforms is preferred.
• Strong architecture and consulting skills across APIs, event-driven solutions, data modeling, analytics enablement, and privacy-by-design principles.
• Ability to communicate complex technical concepts to…