CX Systems Strategy Lead: AI-Driven Customer Experience
Listed on 2026-10-17
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IT/Tech
AI Business & Operations, Business Systems & Technology Analysis
American Electric Power (AEP) seeks a Senior IT Consultant - Customer Experience Systems Strategy and Solutions to lead strategic initiatives across the Customer Experience Systems portfolio. You will partner with Customer Operations, Contact Center, and Technology teams to shape AI-enabled enhancements, define outcomes, and deliver measurable value.
You will drive multi-year roadmaps, oversee migrations to Genesys Cloud CX, and ensure alignment with regulatory and enterprise strategies while
Consider building your career as a CX Systems Strategy Lead: AI-Driven Customer Experience at AEP Service Corporation.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the CX Systems Strategy Lead: AI-Driven Customer Experience role in the description above.
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