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Product Director - Global Customer Platform
Job in
Columbus, Franklin County, Ohio, 43224, USA
Listed on 2026-10-18
Listing for:
Testing Site - JPMC
Full Time
position Listed on 2026-10-18
Job specializations:
-
IT/Tech
IT Project Manager -
Management
IT Project Manager, Project & Program Management
Job Description & How to Apply Below
Ignite your passion for product innovation by leading customer-centric development, inspiring solutions, and shaping the future with your strategic vision and influence.
As aProduct
Director, Global Customer Platforms in Consumer & Community Banking, youlead innovation through the development of products and features that delight customers. As a leader on the team, youleverageyour advanced capabilities to challenge traditional approaches, remove barriers to success, and foster a culture of continuous innovation that helps inspire cross-functional teams create groundbreaking solutions that address customer needs.
- Oversees the product roadmap, vision, development, execution, risk management, and business growth targets
- Leads the entire product life cycle through planning, execution, and future development by continuously adapting, developing new products and methodologies, managing risks, and achieving business targets like cost, features, reusability, and reliability to support growth
- Coaches andmentorsthe product team on best practices, such as solution generation, market research, storyboarding, mind-mapping, prototyping methods, product adoption strategies, and product delivery, enabling them to effectively deliver on objectives
- Owns product performance and is accountable for investing in enhancements to achieve business objectives
- Monitors market trends, conducts competitive analysis, andidentifiesopportunities for product differentiation
- 8+ years of experience or equivalentexpertisedelivering products, projects, or technology applications
- Extensive knowledge of the product development life cycle, technical design, and data analytics
- Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
- Experience driving change within organizations and managing stakeholders across multiple functions
- Comprehensive data governance with privacy and compliance expertise
- Advanced technical fluency in machine learning systems and data architecture
- Ability to lead Cross functional leadership, stakeholder management and organizational alignment.
- End-to-end product leadership for customer data platforms and complex migrations in regulated environments
- Specialization in Master Data Management, data governance and Identity resolution
- Recognized thought leader within a related field
- Responsible AI governance with ethical frameworks and model risk management
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