Pharmacy; PBM), Product Analyst

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance.

We also have comprehensive leadership and technical development academies to help build your skills and capabilities.
Summary

The Pharmacy (PBM) ,
Product Analyst oversees the entire lifecycle of their products during project implementations, from requirements through project go live. They act as a trusted partner to various business units, including Implementation practice, Operations, Clinical, Account/Client Management, Customer Service, and Technical teams. This role drives initiatives from inception to execution, prioritizing key activities that significantly impact bottom-line performance. Notably, this position does not have any direct reports.

• Develop and maintain strong relationships across product lines or business units, ensuring effective communication at all levels and fostering open dialogue with customers and stakeholders to identify and solve problems.
• Oversee the entire implementation lifecycle, from idea intake to delivery of new products, capabilities, integrations, or other offerings.
• Create, maintain, and oversee the product base configuration for claims processing system.
• Develop and provider oversight in the “demo” environment to always ensure operations readiness.
• Provide oversight to multiple implementations; and ensure continuity between projects.
• Gain a deep understanding of customer experiences to develop customer relationships.
• Lead and participate in business and industry work groups, contributing meaningful input into implementations, product roadmaps and strategy.
• Prioritize work to ensure development efforts focus on delivering the most impactful outcomes for business owners and stakeholders, aligned with required timelines and corporate objectives.
• Collaborate with design, architecture, testing, and engineering teams to ensure solutions address business problems identified in strategic initiatives and projects.
• Work with implementation stakeholder and provide approval of environment readiness for each release into implementation environments.
• Work with business stakeholders to ensure proper requirement documentation, including those needed for system acceptance and adoptability.
• Act as a trusted advisor to support key business units and customers in available product offerings.
• Foster a collaborative environment for sharing knowledge, innovation, and learning across the organization.
• Work with internal departments and/or customers to evaluate and improve the configuration and supportability of products.
• Serve as a subject matter expert (SME) on assigned products

• 10+ years PBM Pharmacy experience including Pharmacy Implementation experience
• Deep understanding of Pharmacy or PBM Ecosystems is highly preferred and critical for success in this role
• Demonstrated ability to Implement Products from intake and strategy through delivery, roadmap execution, and continuous improvement
• Hands on experience working in Agile Environments while partnering closely with Engineering, Architecture, and Business Teams to deliver solutions
• Strong skill in converting Complex Business Requirements into Technical Solutions, Supported by Data Analysis, Prioritization, and Measurable Outcomes

• Fully remote opportunity with the option to…