IT Support Technician

Description

Justus Property Management, Inc. is seeking an experienced and dependable Contract IT Support Technician to provide as‑needed technical support for our corporate office and approximately 175 property locations throughout Indiana, Ohio, and Kentucky, supporting approximately 200 Google Workspace user accounts.

This is a remote, contract / break‑fix hourly position and is not a traditional full‑time IT role. The majority of technical support will be provided remotely; however, travel to company and property locations throughout Indiana, Ohio, and Kentucky is required when hands‑on assistance is necessary.

The ideal candidate will have strong experience supporting a multi‑location business environment, administering and troubleshooting Google Workspace , resolving hardware and network issues, managing technology assets, and assisting employees with varying levels of technical experience.

• Provide remote technical support for approximately 175 company and property locations, with on‑site support when required.
• Provide technical and account support for approximately 200 Google Workspace accounts.
• Administer and troubleshoot Google Workspace, including Gmail, Google Drive, Google Calendar, user accounts, security settings, and related applications.
• Assist with Google Workspace user setup, account changes, password and login issues, account recovery, and access issues.
• Assist with Google Workspace security administration, including multi‑factor/2‑Step Verification and account security issues.
• Assist with onboarding and offboarding by establishing, modifying, suspending, or securing technology access as directed by the company.
• Diagnose and resolve computer, hardware, software, printer, scanner, internet, network, and connectivity issues.
• Troubleshoot desktops, laptops, monitors, docking stations, printers, scanners, and other office technology.
• Troubleshoot Wi‑Fi, routers, switches, network connections, and internet connectivity.
• Set up, configure, replace, and troubleshoot computers and related equipment.
• Evaluate hardware needs and recommend appropriate computers, monitors, printers, networking equipment, peripherals, and other technology.
• Order approved computer hardware, equipment, and technology supplies for company and property locations.
• Coordinate hardware purchases, replacements, warranties, repairs, and equipment delivery as needed.
• Maintain an accurate hardware inventory and asset‑tracking system for company technology equipment.
• Track computers, monitors, printers, networking equipment, and other applicable technology assets by location.
• Maintain applicable asset information, including equipment type, make/model, serial number, purchase date, assigned property/location, warranty information, and replacement or disposal status.
• Document equipment transfers between properties and maintain accurate records when equipment is reassigned, replaced, returned, or removed from service.
• Assist management in identifying aging or obsolete equipment and planning for future hardware replacements.
• Ensure retired equipment is appropriately documented and company data is securely removed prior to disposal or recycling.
• Install and configure approved software and business applications.
• Troubleshoot browser, login, password, email, and user‑access issues.
• Diagnose equipment failures and determine whether equipment should be repaired or replaced.
• Coordinate with internet service providers, software vendors, hardware vendors, and other third‑party providers when necessary.
• Assist with new property, office, workstation, and technology setups as needed.
• Maintain accurate documentation of service…