Search & Discovery Manager

The Search & Discovery Manager is responsible for defining and executing the enterprise search strategy across digital commerce experiences to improve product discoverability, customer engagement, conversion, and revenue within  & Pro App. This role owns on-site search performance, search merchandising, relevance optimization, governance, analytics, experimentation, and continuous enhancement of the customer search experience.

The Search & Discovery Manager is responsible for defining and executing the enterprise search strategy across digital commerce experiences to improve product discoverability, customer engagement, conversion, and revenue within  & Pro App. This role owns on-site search performance, search merchandising, relevance optimization, governance, analytics, experimentation, and continuous enhancement of the customer search experience.

This leader serves as the organization's subject matter expert for on-site search and product discovery, partnering closely with Digital Merchandising, Product, Technology, Analytics, SEO, Content, and Marketing teams to shape the search roadmap and deliver measurable business results. Leverages search analytics, customer behavior insights, and experimentation to identify optimization opportunities, improve product discoverability and reduce friction throughout the customer journey. Owns search performance measurement, executive reporting, and business case development, translating insights into strategic recommendations that inform investment decisions, platform enhancements, and long-term growth initiatives.

Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and

reputation and is necessary to protect the safety of the Company’s staff, employees, and business relationships.

Role is eligible for employees to work from our Global HQ in Cleveland, Ohio or remote.

• Establish governance, standards, and best practices for search experiences, includingmanagementofsearch relevance, ranking logic, synonym management,keyword mappings,redirects,facets, filters, and search rulestoimprove product discoverability and customer experience.
• Develop and execute on-site search and search merchandising strategies aligned to customer needs, business priorities, and key customer segments, continuouslyoptimizingthe search experience based on performance data, customer behavior insights, and emerging trends.
• Leverage type-ahead searches, trending search terms, customer query behavior, and voice-of-customer insights toidentifyunmet customer needs,optimize search relevance, and improve product discoverability and conversion.
• Monitor and reduce zero-result searches through query analysis,redirects/synonyms,taxonomyimprovementstoincrease search conversion and engagement.
• Drive continuous improvement of search and product discovery experiences by leading testing and optimization efforts across search results, filtering, andfacetnavigation,leveraging performance insights to improve relevance, customer decision-making, and business outcomes.
• Partner with Marketing, SEO, Content, and Digital Merchandising teams toleveragecustomer search insights, align on-site and organic search strategies, and balance customer relevance with businessobjectivesto improve discoverability, engagement, and revenue.
• Collaborate with Product, Technology, and cross-functional stakeholders to prioritize and deliver search enhancements, optimization initiatives, and platform capabilities that improve…