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Support Engineer
Job in
Columbus, Franklin County, Ohio, 43224, USA
Listed on 2026-10-20
Listing for:
OSA Technology Partners
Full Time
position Listed on 2026-10-20
Job specializations:
-
IT/Tech
IT Support, Technical Support, Systems Administrator, Cloud Computing: Infrastructure & Operations
Job Description & How to Apply Below
We are looking for Support Engineers with demonstrated abilities, passion, and desire to support a range of managed technology solutions for our customers. The ideal candidate will have both system administration and front-line customer service experience, with efficient and effective skills in documenting from request to resolution.
Foundational Requirements- 3+ years of customer support, sales or technology experience
- Exceptional interpersonal skills, with a focus on troubleshooting and resolving technical issues
- Exceptional written and verbal communication skills
- Ability to work well under pressure in a fast-paced environment
- Strong analytical skills with the ability to multitask
- Front line triage and resolution of both user and server endpoint support needs
- Support of common business software like Microsoft 365, Google Workplace
- Monitoring and support of cloud infrastructure in AWS, Azure and GCP
- Production and maintenance of technical documentation and support procedures
- Document work via a proprietary ticketing system
- Remote support of computer hardware, software, network and servers
- Research issues to resolve technical problems
- Work as a team to resolve customer issues
- Ticket management and workflow automation systems
- Proficient in Mac, iOS, Android, Windows, Chrome OS and Linux OS environments
- IT security and compliance frameworks (e.g. HIPAA, SOC2, GDPR, ISO, PCI)
- On‑premise and cloud IT infrastructure including network and server technologies
- Experience implementing and/or supporting
Device Management solutions - Strong knowledgeandsupportof Backupand Anti‑Virus solutions
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