IT and Compliance Manager

Join us at FMX as our next IT & Compliance Manager
! This role offers a flexible hybrid model, spending a few days a week on‑site at our Grandview Heights HQ to provide hands‑on leadership for our local team.

You’ll lead our IT operations and compliance program, managing our IT Specialist, setting IT standards across the organization, and leading our SOC 2 and GovRAMP audits. This is a player‑coach role, ideal for someone equally comfortable shaping policy and rolling up their sleeves.

• Directly manage the IT Specialist, including hiring, onboarding, performance reviews, and ongoing coaching
• Set priorities and oversee the day‑to‑day IT support workload and ticket queue
• Define and enforce IT standards, policies, and best practices across the organization
• Own IT documentation, runbooks, and the internal knowledge base

• Oversee endpoint management, including laptop provisioning, imaging, and lifecycle management
• Administer Microsoft Active Directory, Azure VPN, and related identity and access management systems
• Monitor and respond to Microsoft Defender for Endpoint alerts, and lead incident response for IT‑related security events
• Manage software licensing, procurement, and vendor relationships
• Partner with the CTO on long‑term IT strategy, tooling decisions, and improvements to our security posture

• Lead third‑party SOC 2 (Type II) and GovRAMP audits from start to finish, including auditor engagement, scoping, scheduling, evidence collection, and remediation of findings
• Administer Vanta, FMX’s compliance automation platform, including system integrations, automated control tests, control and policy ownership, and audit evidence collection
• Maintain FMX’s control inventory, mapping IT, security, and operational controls to SOC 2 Trust Services Criteria and GovRAMP (NIST SP 800‑53) requirements
• Own the compliance calendar, including annual audit cycles, GovRAMP continuous monitoring deliverables, policy and access reviews, and required employee training
• Partner with Engineering, Product, HR, and other control owners to gather audit evidence and close gaps on schedule
• Draft, maintain, and annually review information security and compliance policies, and track employee policy acknowledgments
• Support Sales and Customer Success by responding to customer security questionnaires and due‑diligence requests
• Conduct risk assessments for third‑party vendors and service providers that handle FMX or customer data

• Deliver a smooth, well‑coordinated IT onboarding and offboarding experience for every FMX employee
• Serve as the escalation point for complex or unresolved IT issues
• Champion a service‑oriented IT culture that keeps employee satisfaction with IT support high

• Minimum of 3 years of experience in IT support, systems administration, or IT compliance
• At least 1 year of experience in a lead, supervisory, or management role
• A proven track record of managing and developing technical team members
• Strong experience with Windows, Microsoft Active Directory, and Azure/Microsoft 365 environments
• Experience owning endpoint management at scale, including imaging, MDM, and patch management
• Hands‑on experience coordinating or supporting third‑party compliance audits, ideally SOC 2 Type II
• Excellent organizational and project management skills, with a track record of driving cross‑functional work to on‑time completion
• Clear, collaborative communication skills, including the ability to explain technical concepts to non‑technical audiences
• A resourceful, solutions‑oriented mindset that focuses on finding a way forward rather than getting stuck on roadblocks
• Alignment with FMX’s core pillars: a strong work ethic,…