Sr Analyst, Technology Services Advisor

If you're passionate about being part of a dynamic organization that enables a Fortune 100 company with nearly $70 billion in annual sales to drive innovation and adopt new technologies that deliver business results, then Nationwide's Technology team could be the place for you! At Nationwide®  on your side  goes beyond just words. Our customers are at the center of everything we do and we're looking for associates who are passionate about delivering extraordinary care.

The Hardware Asset Management & Provisioning team provides end-to-end solutions for delivering high-quality computing devices to associates. Our mission is to ensure the right processes, people, and technologies are in place to meet and exceed the expectations of our internal customers.

The Senior Analyst will support daily operations while contributing to process improvements, technology initiatives, and project-based work. This role is well suited for a technology professional with strong PC and hardware expertise, developing project management and programming skills, and the ability to provide day-to-day guidance to team members.

This is a 100% in-office opportunity to work in a collaborative team environment supporting the technology needs of our internal users.

• Strong problem-solving skills, a continuous improvement mindset, and a focus on delivering exceptional user experiences.
• Deep knowledge of PC hardware, operating systems, troubleshooting, diagnostics, configuration, and lifecycle management.
• Advanced knowledge of PC BIOS, including security settings, drive wiping, boot media creation, and BIOS updates.
• Experience with PC diagnostics, hardware testing, refurbishment, OS deployment, software installation, and device configuration.
• High proficiency with the Service Now ticketing system, including the ability to manage work efficiently and consistently meet ticket SLAs.
• Experience with inventory management, equipment tracking, asset accuracy, and secure preparation and shipment of PCs and accessories.
• Working knowledge of Power BI, including the ability to create, maintain, or interpret dashboards and reports to support operational decision-making.
• Familiarity with Microsoft Copilot and Glean, including the ability to use AI-enabled tools responsibly to research information, improve productivity, and support knowledge management.
• Entry-level project management skills, including organizing work, tracking milestones, coordinating stakeholders, documenting status, and meeting deadlines.
• Entry-level programming and development knowledge, with exposure to Angular, RESTful services/APIs, JavaScript, or related technologies.
• Ability to analyze operational data, identify trends, and recommend practical process improvements.
• Basic leadership ability, including the ability to support and guide peers, share knowledge, coordinate team activities, and serve as a positive role model.
• Strong verbal and written communication skills; experience creating procedures, job aids, or technical documentation is a plus.
• Comfortable engaging with customers, vendors, technical partners, and management during daily operations and project work.
• Self-motivated and capable of working independently with minimal supervision while also contributing effectively as part of a team.
• Detail-oriented, with a focus on minimizing shipping errors, maintaining accurate inventory, and completing work with precision.
• Capable of managing multiple priorities under pressure while maintaining high-quality standards.
• Flexible and adaptable to evolving processes, procedures, technologies, and business needs.

• Support end-to-end hardware provisioning and asset management activities for internal users.
• Help identify opportunities to improve workflows, reduce errors, increase efficiency, and enhance the customer experience.
• Use reporting and data analysis to monitor operational performance and communicate meaningful insights.
• Participate in technology and process improvement projects from planning through implementation.
• Contribute to technical documentation, knowledge sharing, and the development of repeatable procedures.
• Provide peer support and day-to-day guidance while promoting consistent processes and quality standards.

• This is an on-site position and is not eligible for remote work.
• The standard work schedule is Monday through Friday, with hours varying to support team needs.
• Monday-Friday 8a-4:30p

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