Director of Information Technology

Columbus, OH

Full-time

Multi-state Operations

At Germain, our mission is to attract, develop and retain exceptional people to deliver an outstanding experience that creates loyalty beyond reason, one customer at a time.

As the Director of Information Technologies
, you will play a pivotal role in driving technological initiatives, managing IT operations, and ensuring the alignment of technology strategies with business goals.

The Director of Information Technology will oversee the technology systems, infrastructure, security, and support operations that keep our businesses running.

This is a hands-on leadership role requiring a balance of technical expertise, strategic thinking, and strong people skills. You'll lead an established team of IT professionals already on the ground in each of our markets, providing local support to our dealerships and businesses. You'll also collaborate with dealership and corporate leadership, manage key technology partners, and drive improvements in how we support our people and operations.

We're looking for someone who can solve today's challenges while building a more scalable, secure, and efficient technology environment for tomorrow.

• Lead, develop, and support our existing team of IT professionals across multiple states.
• Work closely with local IT resources to ensure responsive, consistent support in every market.
• Oversee daily IT operations, help desk support, incident response, and escalation management.
• Establish consistent service standards, accountability, and processes across all locations.
• Partner with dealership General Managers and corporate leadership to understand operational needs and priorities.
• Develop and manage IT budgets, vendor relationships, purchasing, and technology investments.

• Oversee enterprise networking, wireless infrastructure, firewalls, VPNs, and connectivity across all locations.
• Manage Microsoft 365, identity and access management, endpoint security, and remote support platforms.
• Strengthen cybersecurity practices, access controls, monitoring, backup strategies, and disaster recovery planning.
• Maintain accurate documentation of systems, credentials, network configurations, and administrative access.
• Establish standardized onboarding, offboarding, equipment management, and technology lifecycle processes.

• Oversee technology operations and integrations involving dealership management systems (DMS), customer relationship management (CRM) platforms, and OEM applications.
• Work closely with dealership teams and vendors to troubleshoot issues, improve system reliability, and support business-critical applications.
• Manage relationships with major automotive technology providers and OEM technology teams.
• Support new dealership acquisitions, facility expansions, renovations, and technology deployments.
• Identify opportunities to simplify and standardize technology across the organization.

• Develop and execute a long-term IT roadmap aligned with business objectives.
• Evaluate new technologies and opportunities to improve operational efficiency, security, and the employee experience.
• Lead technology implementations and projects from planning through completion.
• Establish meaningful reporting around service performance, project progress, system health, and technology investments.
• Build a culture of proactive support, collaboration, continuous improvement, and accountability.

• 5+ years of progressive IT experience
  , including experience leading teams or managing multi-location technology operations.
• Strong working knowledge of enterprise networking, cybersecurity,…