Program Manager; Salesforce

One of our government clients is seeking an experienced Program Manager
(
Salesforce
) to lead and oversee the implementation, governance, and ongoing management of the Department's Salesforce Program. This role will be responsible for establishing the Salesforce ecosystem, leading multiple project work streams, managing vendor relationships, developing governance processes, and ensuring alignment between business objectives and technology solutions.

Job Title:
Program Manager (Salesforce)

Work Location:
Hybrid | Columbus, OH

The ideal candidate will have extensive experience managing large-scale Salesforce implementations, workflow automation initiatives, business process improvements, and complex IT projects across multiple stakeholders and vendors.

• Define and execute the overall Salesforce Program vision, strategy, and roadmap.
• Align Salesforce initiatives with organizational goals, priorities, and business objectives.
• Lead cross-functional teams in planning, execution, and delivery of Salesforce projects.
• Establish governance frameworks, policies, and best practices for the Salesforce Program.
• Drive organizational adoption and continuous improvement initiatives.

• Manage the full lifecycle of Salesforce-related projects and application modernization efforts.
• Oversee project schedules, budgets, resources, deliverables, and dependencies.
• Monitor program performance and ensure successful delivery of multiple concurrent projects.
• Develop and maintain program roadmaps, work plans, and implementation schedules.
• Ensure compliance with governance, risk management, and quality standards.
• Serve as the primary liaison between business stakeholders, executive leadership, technical teams, and vendors.
• Facilitate requirements gathering, prioritization, and business alignment activities.
• Manage vendor relationships and coordinate activities across multiple implementation partners.
• Provide regular program updates, status reports, risk assessments, and executive presentations.
• Lead stakeholder meetings, steering committees, and governance reviews.

• Analyze existing business processes and identify automation opportunities.
• Lead workflow automation initiatives using Salesforce technologies and related platforms.
• Recommend improvements that increase efficiency, reduce manual effort, and improve service delivery.
• Support business process reengineering efforts across departments and programs.
• Drive adoption of CRM best practices, data quality standards, and user engagement strategies.

• Collaborate with Salesforce administrators, developers, architects, and business analysts to deliver scalable solutions.
• Oversee Salesforce Org setup, application modernization efforts, and platform enhancements.
• Ensure platform scalability, security, performance, and maintainability.
• Coordinate integrations between Salesforce and enterprise systems.
• Review technical approaches and ensure alignment with business requirements.

• Lead organizational change management activities supporting Salesforce adoption.
• Develop communication, training, and user enablement strategies.
• Coordinate onboarding and training efforts for end users and stakeholders.
• Support successful deployment and transition of Salesforce solutions.

• Define and monitor key performance indicators (KPIs) and program success metrics.
• Develop executive dashboards, status reports, and program performance reporting.
• Provide insights and recommendations based on program analytics and stakeholder feedback.

• Bachelor's degree in Information Technology, Computer Science, Business…