Infrastructure Specialist Associate; PN

All job postings will expire at 11:59 PM Eastern Time on the Final date to receive applications.

Developmental Disabilities - Central Office

Jacob Lowry - jacob.lowryo.gov

1601 West Broad Street
Columbus, Ohio,
United States

$26.54/hour

Permanent - Full Time

8:00 AM - 5:00 PM

Classified

OCSEA

Information Technology

Join Our Team! Accepting applications for an Infrastructure Specialist Associate position!

The Ohio Department of Developmental Disabilities (DODD) mission is to partner with people and communities to support Ohioans with developmental disabilities and their families in realizing their version of a good life. Ohio is the heart of opportunity, and we envision Ohio as the best place in the nation for people with developmental disabilities to thrive. Our core values reflect our focus on the experience of each person we support:

• Inclusion
• Partnership
• Respect

The Division of Information Technology Services (ITS) is responsible for the safe, efficient and responsible use of technology throughout the agency. ITS provides solutions that support DODD business.

• At DODD’S assigned Developmental Centers and/or offices, answers questions from end users, offers technical solutions and assistance to meet business needs of customers and presents informal mentorship opportunities to peers and/or lower-level staff via conversation, observation, or technical documentation.
• Offers assistance with producing various reports for the center.
• Receives training on and assists higher-level specialists to become proficient in installation, maintenance, configuration, upgrading, and/or administration of hardware and software tools in a single technology domain.
• Develops and maintains documentation.
• Learns and acquires customer support skills via training and assisting higher level specialists to become proficient and be able to provide Tier II - III customer support.
• Assists higher-level specialists, diagnosis, analyzes and resolves issues for customer(s) in assigned technology domain.
• Grants access, maintains user accounts, troubleshoots problems, and upgrades software.
• Provides input and suggestions to supervisor/management relative to scope of duties.
• Stays up-to-date regarding current and new technologies, standards, and techniques.
• Receives training and learns system security skills to promote system security and awareness by adhering to the Agency’s and/or State’s IT security policy(s) and standards.
• Assists in conducting performance tuning for hardware and software.
• Receives training on vendor supplied 3rd party utilities for monitoring to become proficient in independent utilization of monitoring utilities.
• Interfaces with other platforms from a hardware and/or software perspective (e.g., video conference equipment).
• Changes telephone system, (moves dds hanges) updates speed dial, assists to pull reports.

• Hourly wage will be paid at step 1, unless otherwise specified by collective bargaining agreement or rules outlined in the ORC/OAC.
• The final candidate selected for the position will be required to undergo a criminal background check. Rule 5123-2-02, "Background Investigations for Employment", outlines disqualifying offenses that will preclude an applicant from being employed by the Department of Developmental Disabilities.
• The final applicant selected for this position will be required to submit to urinalysis prior to the appointment to test for illegal drug use. An applicant with a positive test result will not be offered employment.
• No additional materials will be accepted after the closing date; in addition, you must clearly…