Information Technologist

All job postings will expire at 11:59 PM Eastern Time on the Final date to receive applications.

Organization: Rehabilitation & Correction - Operation Support Center

Agency Contact Name and Information: Vlora.mcafeeo.gov

Work Location: 4545 Fisher Road, Suite D
Columbus, Ohio, 43228
United States

Compensation: $26.54

Schedule: Permanent - Full Time

Work Hours: no specified

Classified Indicator: Classified

Union: OCSEA

Primary Job Skill: Information Technology

Primary Technology: IT Service Management Tools

Guided by a single mission “To reduce recidivism among those we touch,” the Ohio Department of Rehabilitation and Correction believes that everyone is capable of positive change. Our staff embrace these core values and serves as role models for pro-social behavior conveying an attitude of dignity and respect in the treatment of others.

The Ohio Department of Rehabilitation and Correction has been tasked with front line crime reduction through rehabilitative treatment and programming efforts provided in a safe, secure and humane correctional environment and effective community supervision. Our goal is to protect the public through helping individuals turn away from crime and become productive, contributing members of our communities, ensuring a safer Ohio for all Ohioans now and in the future.

To learn more about our agency, please visit our website .ohio.gov.

Work location TBD

• Knowledge of computers and electronics receives immediate supervision in order to provide support and service to information system users on a computer or telecommunication network running in standalone, client/server, web-based, and/or networked environment using established methods and procedures and provide installation and monitoring support to IT specialists
• Provides support to ODRC Information System users and/or IT specialists in adherence to ODRC policies and procedures Provides support and services within the ODRC Helpdesk to support internal and external customers
• Responsible for creating, and analyzing incident and problem tickets to ensure proper completion and assignment of incidents or service request
• Ensue all policies and procedures are followed for prioritization categorization and escalation
• Responsible for initiating first level resolution within confines of access and security authority and follows up to ensure first level resolution within time limits prescribed by service level agreements (SLAs)
• Acts as liaison for services within ODRC Helpdesk
• Assists with on-boarding processes for new employee and collaborates with other program areas by interfacing and utilizing other IT applications or platforms
• Participates in and/or provides technical IT assistance related to projects, tasks and assignments
• Facilitates group assignments between the ODRC helpdesk and IT Service Owners and assists with managing ODRC Knowledgebase.
• Generates enhancements for existing infrastructure, software or database systems in compliance with specifications and standards
• Assists in development procedures, task plans, training and job aids
• Attends meetings to gather and coordinate activities for requirement gathering
• Responsible for supporting the organizational objectives by strengthening processes and performance management to improve customer service outcomes and assists with ODRC initiatives and risk management
• Stays current regarding new technologies in area of IT assigned and attend trainings, meetings and conferences
• Works on special projects and committees as assigned
• May be required to give presentations and conduct training
• Responsible for responding both verbally and in writing to questions and concerns

The Ohio Department of Rehabilitation and Correction is a tobacco-free workplace.