IT Operations Specialist

When what you Crave is a job that combines creative, challenging and ever-changing work with an experienced, inclusive team committed to create memorable moments every day, only White Castle hits the spot!

We’re America’s first fast-food hamburger chain with more than a century of service to a nation of Cravers. But we’re not satisfied with an impressive past. We’ve got our eye on an even tastier future, and we want you to be part of it! White Castle is always looking for passionate, energetic, results driven people to join our teams,

We are looking for a hands-on IT Operations Specialist to help keep our critical technology systems running securely, reliably, and efficiently. In this role, you will work across a broad technology environment that includes enterprise systems, ERP processing, system monitoring, backups, automation, telecommunications, IT asset management, and security operations. The position will play an important role in monitoring day-to-day technology operations, troubleshooting issues, improving system reliability, and You will work closely with the IT Manager, Automation and Operations Manager, and other members of the IT team to support business-critical systems and continuously improve how technology operations are delivered.

This is a great opportunity for someone who enjoys troubleshooting, learning different technologies, improving processes, and using tools such as Power Shell, Python, Power Automate, and system monitoring platforms to make IT operations more efficient.

Schedule: Monday–Friday, 10:30 a.m.–6:30 p.m.
Work Environment: Full-time, in-office position.

Experience &

Education:

• A minimum of3 or more years of experience in IT operations, systems administration, network administration, technical support, or a similar technology role preferred;

• Associate degree in Information Technology, Computer Science, or a related field preferred, or equivalent practical experience.

• CompTIA A+ certification preferred;

• CompTIA Security+ certification preferred;

Technical

Skills:

• Strong working knowledge of Windows operating systems, including configuration, administration, troubleshooting, patching, and security;

• Experience diagnosing and resolving hardware, software, network, application, and system-related issues;

• Experience or familiarity with Power Shell, Python, Power Automate, or similar scripting and automation technologies;

• Knowledge of backup technologies and processes, including monitoring, testing, and validating successful backups and recovery readiness;

• Familiarity with system monitoring and alerting tools and using monitoring information to identify and troubleshoot problems;

• Familiarity with ERP systems, scheduled jobs, system workflows, or enterprise application processing;

• Basic understanding of cybersecurity concepts and the ability to recognize, investigate, document, and elevate potential security issues;

• Familiarity with Windows environments is beneficial;

• Experience with IT asset management, inventory control, or hardware lifecycle tracking is beneficial;

• Knowledge of telecommunications or phone hardware is beneficial.

What Will Help You Succeed

• A strong troubleshooting mindset and the ability to work through technical problems logically;

• Curiosity and an interest in learning new technologies;

• An interest in automation and continuous improvement;

• Strong organizational skills and the ability to manage multiple priorities;

• Attention to detail, particularly when working with production systems, sensitive information, and scheduled processes;

• Strong written communication and technical documentation skills;

• Ability to work collaboratively with IT team members, business partners, and technology vendors;

• Ability to recognize when an issue can be resolved…