Information Technology Manager
Listed on 2026-10-24
-
IT/Tech
Systems Administrator, IT Support
All job postings will expire at 11:59 PM Eastern Time on the Final date to receive applications.
Organization:Taxation Agency Contact Name and Information:
Katie Schuler - Katie.
Schulero.gov or HR Mainline at
Work Location:
4485 Northland Ridge Boulevard
Columbus, Ohio, 43229
United States
$48.93 - $69.94
Schedule:Permanent - Full Time
Work Hours:8:00AM-5:00PM
Classified Indicator:Classified
Union:Exempt from union
Primary Job Skill:Information Technology
The Ohio Department of Taxation is responsible for the administration of individual and business taxes across the state. Guided by our Mission Statement, we are ONE TEAM providing education, innovation, outreach, and exceptional service to our customers through courtesy, accuracy, and responsiveness in each interaction. Taxation is committed to building a strong and skilled workforce. We invest in the development of each employee through comprehensive training, a competitive total compensation package that includes benefits (medical, dental, and vision insurance), tuition reimbursement, health and wellness programs, work-life balance initiatives, and opportunities for career advancement.
The Ohio Department of Taxation is seeking one (1) Information Technology Manager 1 in the Information Technology Division. What You’ll do as an Information Technology Manager 1:
- Supervise IT support staff responsible for service desk operations, inventory control, end‑user support, and device distribution.
- Manage daily workflow, monitor workloads, provide coaching, complete evaluations, support professional development, and assist in hiring and onboarding.
- Manage daily workflow, monitor workloads, provide coaching, complete evaluations, support professional development, and assist in hiring and onboarding.
- Oversee Service Now service desk processes, handle advanced escalations, and coordinate coverage to ensure timely and prompt resolution of issues.
- Strategically plan for hardware replacement and assist with IT procurement.
- Provide assistance with the onboarding of new staff, maintain documentation and job aids, contribute content for internal platforms, and support IT needs for agency events.
- Analyze user needs, assist with system updates, and ensure adherence to IT standards.
To request a reasonable accommodation due to disability for the application or interview process, please contact ADA Coordinator J.D. Hawkins by phone: or by email to:
Accessibilityo.gov.
A full Position Description will be provided during the interview process. The final candidate selected for the position will be required to undergo a criminal background check and tax history check. Section 2961 of the Ohio Revised Code prohibits individuals convicted of a felony including but not limited to fraud, deceit, or theft from holding a position that has substantial management or control over the property of a state agency.
Additionally, pursuant to section of the Ohio Revised Code, the Ohio Department of Taxation requires all current and prospective employees to be current and compliant with all state tax laws.
At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:
- Medical Coverage
- Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
- Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
- Childbirth, Adoption, and Foster Care leave
- Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
- Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)
* Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.
Qualifications:8 1/2 years (102 mos.) exp. commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting 18 months exp. in performing project management functions as defined in series purpose.
-Or completion of undergraduate core coursework in computer science, or completion of undergraduate core coursework in any academic major which…
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