Technical Analyst-JR

Title: Technical Analyst

WORK LOCATION: 3095 Loyalty Circle, COLUMBUS, OH, 43219

WORK HOURS: 2ND SHIFT; 3:00PM-11:00PM EST, FRIDAY - TUESDAY (WEDNESDAY AND THURSDAY ARE OFF DAYS)

Duration: 12 Months

Pay: $30-35/hr on W2

Summary: Working in our IT Fusion Center requires a passion for technology, a commitment to continuous learning and vigilance to safeguard assets, both physical and virtual. You'll be at the forefront of technology monitoring, collaborating with highly motivated teams dedicated to analyzing, designing, developing, and deploying solutions to better monitor and fortifying our IT capabilities, reducing the Mean Time to Detect and Mean Time to Recover.

Your attention to detail and quick decision making will play a critical role in ensuring the stability, capacity, and resilience of our products. Through collaboration with internal teams and tech experts across our network, you will make a difference to our Brand Partners and Customers.

Essential Job Functions:

• IT Monitoring & Analysis
  - Responsible for proactively identifying IT incidents, making rapid decisions on the prioritization and impact of each incident, and taking steps to mitigate financial and reputational harm to Bread Financial. You will use industry standard IT monitoring tools and internal team runbooks, in addition to leveraging business and system knowledge, to properly action incidents in accordance with industry standard incident management frameworks and protocols.
  
  Perform basic testing as required to confirm network availability and resiliency.
• Process Management
  - Assist with creating run books/process documentation and identify opportunities for process improvement or efficiency. Demonstrate the sense of urgency and judgment needed to effectively identify potential incidents. Collaborate with tech experts across our network to develop monitoring solutions for known problems to ensure the availability of production systems.
• Communication
  - Communicate general, technical, and operational reports or assessments to appropriate stakeholders at all levels, ability to synthesize technical data for delivery to non-technical audience. Properly document actions taken in systems of record. Respond to complex problems escalated by leadership. Represent the IT Command Center on critical or enterprise-wide environment issues.

Minimum Qualifications:

• High school diploma or GED.
• 1+ year of experience working in a NOC, SOC or other operational environment.
• Experience working in Service Now.
• Experience working in Splunk.
• Experience with monitoring tools such as Solar Winds, Dynatrace, or other industry-wide monitoring tools.
• Experience with Azure and creating Splunk Dashboard

Preferred Qualifications:

• Bachelor's degree in information systems, information technology, computer science or related field of study.
• ITILv4 Foundations Certification.
• CCNA Certification or similar.

TOP 3 MUST HAVES

• Provide clear and concise executive level communication and updates on status, issues, and risks
• Working understanding of ITIL processes, specifically incident management and change management practices
• Experience with eyes on glass monitoring, simultaneously using several industry standard tools

At Tailored Management, we help people get jobs and take pride in their work, so we better take pride in ours too. Not every company has the opportunity to meaningfully and directly impact individuals in a way that makes their lives tangibly better. To better support our employees, we offer a wide variety of benefit options to support you. We offer:

• Medical Coverage - HDHP, PPO, and Surest plan options
• Minimum Essential Coverage (MEC)
• Dental Insurance
• Vision Insurance
• Short-Term Disability (STD)
• Long-Term Disability (LTD)
• Life & AD&D Insurance
• Critical Illness Insurance
• Accident Insurance
• Employee Assistance Program (EAP)

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