SAP Solution Architect - hybrid

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Columbus, Ohio client has a contract-to-hire opportunity for an SAP Solution Architect who own and maintain the Solution Architecture across the SAP Service Cloud (C4C) and NICE CXone transformation, ensuring alignment to enterprise standards and utility-sector regulatory requirements.

• The candidate can have experience with Genesys, Five9 or other contact center software.
• Candidate must be in a 50 mile radius from one of the offices in 6 states. Preference is that they be in either Columbus area (most preferred) or in Merrillville.
• The worker will be working hybrid. The schedule will be Tuesday, Wednesday, Thursday in office. Monday, Friday virtual. As they come to certain critical dates – deployments for example – the person is expected to be in office all five working days.

• Deep hands-on experience: SAP Service Cloud (C4C)
• Service ticketing, case management, customer 360, and field service processes
• Integration with SAP ERP/S4
  
  HANA or legacy CIS systems via SAP BTP or middleware
• C4C extensibility, SDK, and configuration vs. custom trade-off decisions
• Deep hands-on experience: NICE CXone CCaaS
• Omnichannel routing, IVR/IVA design, ACD, WFM, and analytics
• NICE CXone APIs, CTI integration, and digital-first channel configuration
• Integration of CXone with CRM platforms (especially SAP C4C)
• Legacy CIS integration experience — designing stable integrations between modern cloud platforms and legacy billing/customer systems common in utilities
• Enterprise Integration Architecture — event-driven design, API gateway patterns, middleware (e.g. Mule Soft, SAP BTP Integration Suite, Dell Boomi, or equivalent)

• Program & Governance Experience
• Proven experience as a client-side Solution Architect on large-scale, multi-vendor ERP/CRM/CCaaS transformation programs (£10M+ preferred)
• Experience establishing and running Architecture Review Boards and Design Authority functions
• Track record of technically challenging and holding vendors/SIs accountable on solutioning quality
• Proficiency in producing enterprise-grade architecture artifacts: SADs, integration blueprints, HLD/LLD, data flow diagrams, RACI
• Experience managing technical risk registers and conducting assurance reviews at major program milestones

• Energy & Utilities sector experience is strongly preferred — understanding of industry-specific processes such as meter-to-cash, outage management, field workforce dispatch, and regulatory reporting
• Familiarity with EDL (Electronic Data Interchange / Energy Data Landscape) platforms and data exchange standards common in UK/AU/EU utility markets
• Understanding of Ofgem, AEMO, or equivalent regulatory frameworks as they relate to customer data and system change

• Gravitas and confidence to challenge senior vendor architects and consulting leads — diplomatically but decisively
• Strong communicator able to bridge technical and business audiences without oversimplifying critical complexity
• Calm under pressure — utilities have zero tolerance for customer-impacting failures, and this role operates in that environment
• Collaborative by nature but uncompromising on architecture integrity

• SAP Certified Application Associate — Service Cloud or CX portfolio
• TOGAF, SABSA, or equivalent enterprise architecture certification
• Experience with NICE CXone Agent Assist, Virtual Agent (IVA), or WFM Advanced modules
• Exposure to Salesforce Service Cloud or other CRM platforms (for vendor challenge purposes)
• Experience with Agile / SAFe…