IAM) Specialist

The ideal candidate will have hands-on experience administering
Microsoft Active Directory
in multi-site and multi-domain environments, strong analytical and problem-solving skills, and the ability to work independently while providing excellent customer service.

• Administer and manage
  Microsoft Active Directory
  accounts, properties, permissions, and access.
• Create and modify accounts for new and existing employees.
• Troubleshoot user account, data access, and application access issues.
• Analyze and resolve technical problems using advanced troubleshooting procedures.
• Receive, log, track, and resolve incidents and service requests using
  Service Now
  .
• Document technical solutions, resolutions, processes, and procedures.
• Prepare and maintain operational documentation in accordance with SLA and OLA requirements.
• Provide weekly status updates to management on incidents and project activities.
• Support implementation of
  DOT and ITS security policies and standards
  .
• Protect systems and data from unauthorized access, alteration, destruction, or misuse.
• Consult with clients and IT professionals to resolve technical issues and ensure customer satisfaction.
• Lead project activities, coordinate team efforts, and provide project status updates.
• Work independently, prioritize assignments, and monitor progress against defined requirements.
• Provide advanced technical support across a broad range of technologies.

• 3+ years
  of experience in account management and Active Directory administration.
• 3+ years
  of hands-on experience administering
  Microsoft Active Directory 2008/2012
  in multi-site and multi-domain environments.
• 3+ years
  of experience integrating multiple technologies to resolve moderate to highly complex technical issues.
• 3+ years
  of experience with organizational security measures and IT security practices.
• Strong client relationship and customer service skills.
• Strong analytical, troubleshooting, and problem-solving abilities.
• Ability to diagnose and resolve highly visible production incidents.
• Ability to analyze client requirements and develop appropriate technical solutions.
• Experience documenting technical solutions and presenting them clearly.
• Ability to analyze technical and user documentation for technical support.
• Strong verbal and written communication skills.
• Ability to work independently and manage schedules and priorities.
• Demonstrated initiative in resolving technical and project-related issues.

• Hybrid position.
• Contractors primarily work remotely but may be required to report onsite occasionally for training.
• Candidate must currently live in North Carolina.
• Candidate must report
  onsite on the first day to collect equipment
  .

We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, national origin, citizenship/ immigration status, veteran status, or any other status protected under federal, state, or local law.