Business Systems Analyst - Technology

About Our Company We’re a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. Our team of 22,000 people across 19 countries, serves more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer.

Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses – Ameriprise Financial, Columbia Threadneedle Investments and River Source Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.

Job Description We're looking for a collaborative and technology-savvy Business Systems Analyst to join our team. In this role, you'll serve as a key liaison between the business and IT organizations to provide technical solutions that meet user needs and improve business performance. Assist with the analysis of business requirements, problem-solving, and troubleshooting as part of a larger project team. Ensure clear and concise requirements are captured and documented.

Participate in testing and issue resolution, support the implementation validation process, and facilitate the development of procedural documentation and user manuals.

This position is primarily virtual; however, candidates must reside in the Columbus, OH area or be able to commute to the Columbus office for meetings, team collaboration, and other business needs as required.

Key Responsibilities Relationship Management:
Exceptional relationship management skills with a demonstrated ability to build trust and credibility with premier advisor practices and key business partners; takes end-to-end ownership of needs and issues, maintains a high level of responsiveness, and proactively drives solutions through resolution while delivering a consistently high-touch service experience.

Communication and Technology Adoption:
Champion initiatives to increase advisor productivity and adoption of Ameriprise technology. Develop operational playbooks, and documentation and provide subject matter expertise to support technology implementations.

Proactive Improvement:
Provide proactive thought leadership by analyzing technology trends, recurring support issues, and practice needs to identify emerging challenges and continuous improvement opportunities. Translate insights into actionable recommendations and scalable solutions that strengthen technology reliability, improve advisor productivity and technology adoption, and enhance the overall practice experience.

Problem Management:
Provide end-to-end oversight of critical technology incidents. Coordinate efforts of support teams to drive service restoration targets. Collaborate with technology teams to develop corrective action or workarounds to resolve incidents. Ensure action plans are established to address recurring issues, including escalation and effective hand-off to other teams as required. Ensure compliance with incident management processes, procedures, and regulatory adherence.

Required Qualifications

Education:

Bachelor's degree or equivalent with a degree focus in Business, Computer Science, Information Technology, or a related field; or equivalent work experience.

Experience:

3 to 5 years of experience in incident management, including hardware, software, and network configuration, as well as incident management support; or equivalent relevant experience.
3+ years of demonstrated experience in business and functional requirements elicitation, translation, and documentation.

Excellent written, verbal, and presentation skills, as well as the…