Servicenow Cmdb

• Service Now Expertise
• Strong knowledge of CMDB module, CI classes, and relationships.
• Experience with Discovery, Service Mapping, and Integration Hub ETL.
• Familiarity with ITOM and ITSM processes (Incident, Change, Problem).
• ITIL Framework
• Solid understanding of Configuration Management principles and ITIL v4.
• Data Management
• CI lifecycle management, data normalization, and duplicate elimination.
• Automated discovery and reconciliation tools.
• Integration & Scripting
• Ability to configure integrations with SCCM, AD, and other systems.
• Basic scripting (JavaScript, Glide API) for workflow customization.
• Reporting & Governance
• CMDB Health Dashboard, audit reports, and compliance checks.

• CMDB design and governance implementation.
• CI identification rules and attribute mapping.
• Service mapping for applications and infrastructure.
• Knowledge of asset management and software license compliance

• Maintain CMDB accuracy and enforce compliance with standards.
• Coordinate with network, application, and asset teams for CI updates.
• Implement and monitor Discovery schedules and service maps.
• Perform data audits, resolve normalization issues, and ensure integrity.
• Support platform upgrades, patching, and UAT for CMDB-related changes.
• Create and maintain documentation (SOPs, design docs, governance playbooks).

• Strong communication and stakeholder management.
• Project management and ability to prioritize tasks.
• Analytical thinking and problem-solving.
• Ability to mentor teams and enforce governance.
• Collaboration across cross-functional IT and business teams

Salary Range: $90,000-$100,000 a year

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage:
  Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support:
  Maternal & Parental Leaves.
• Insurance Options:
  Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth:
  Commuter Benefits & Certification & Training Reimbursement.
• Time Off:
  Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance:
  Legal Assistance, 401K Plan, Performance Bonus, College Fund, Stude nt Loan Refinancing.

Columbus, OH

TECHNOLOGY

Engineer

434883

ITSM | CMDB | Service Now

$90,000 - $100,000

Qualifications

BACHELOR OF COMPUTER SCIENCE