SAP Service Cloud - Solution Architect; W2
Listed on 2026-11-04
-
IT/Tech
Systems Engineer, Cloud Computing: Infrastructure & Operations, IT Consultant
Location:
Columbus, OH - Hybrid Onsite
Pay Rate: $77-85/hour on W2, client will not consider C2C
Core Technical Expertise — Non-NegotiableService ticketing, case management, customer 360, and field service processes
Integration with SAP ERP/S4
HANA or legacy CIS systems via SAP BTP or middleware
C4C extensibility, SDK, and configuration vs. custom trade-off decisions
Omnichannel routing, IVR/IVA design, ACD, WFM, and analytics
NICE CXone APIs, CTI integration, and digital-first channel configuration
Integration of CXone with CRM platforms (especially SAP C4C)
Legacy CIS integration experience — designing stable integrations between modern cloud platforms and legacy billing/customer systems common in utilities
Enterprise Integration Architecture — event-driven design, API gateway patterns, middleware (e.g. Mule Soft, SAP BTP Integration Suite, Dell Boomi, or equivalent)
Non-Functional Requirements expertise — security, scalability, availability, and disaster recovery design in regulated utility environments
Program & Governance ExperienceProven experience as a client-side Solution Architect on large-scale, multi-vendor ERP/CRM/CCaaS transformation program (£10M+ preferred)
Experience establishing and running Architecture Review Boards and Design Authority functions
Track record of technically challenging and holding vendors/SIs accountable on solutioning quality
Proficiency in producing enterprise-grade architecture artefacts: SADs, integration blueprints, HLD/LLD, data flow diagrams, RACI
Experience managing technical risk registers and conducting assurance reviews at major program milestones
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).