Manager - Technology Fusion Center Operations

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The Manager, Technology Fusion Center Operations is the subject matter expert and responsible for managing and monitoring Bread Financials IT infrastructure. This role will spend a majority of their time working in the Technology Fusion Center, SOC and other focused on incident management and remediation. This candidate should be a continuous learner, adaptable and a critical thinker.

• Analyze, diagnose, and resolve IT incidents proactively and escape issues to technical support groups as appropriate. Analyze system errors and take corrective action. Analyze and manipulate processing schedules in accordance to established procedures and service level expectations.
  
  - (25%)
• Collaborate with IT Team in developing solutions to known problems to ensure the availability of production systems. Communicate general, technical and operational policies, procedures and best practices. Respond to complex problems escalated by leadership. Provide clear and concise executive level communication and updates on status, issues and risks.
  
  - (20%)
• Manage production systems to ensure efficient and effective processing. Perform testing as required, to confirm network availability and resiliency. Identify risks, and communicate and mitigate them utilizing the Incident and Problem Management processes.
  
  - (25%)
• Plan and execute staffing projections and development plans for front-line associates. Document progress and implement corrective actions as needed. Serve as a SME, training less experienced IT Command Center Analysts. Show urgency and commitment for 24/7 operations, participating in the on-call rotation - (30%)

• High School Diploma or GED.
• 1 cloud certification- AWS cloud practitioner, Microsoft Azure Fundamentals or Google Cloud
  - Cloud Digital Leader
• 8-10 years of experience working in a network operations center, SOC, or other operations center environment.
• 3+ years leading project(s), mentoring and/or coaching experience.

• Bachelor’s Degree in Information Systems, IT, Computer Science, or related field.
• ITILv4 Foundations Certification
• 10-13 years of experience working in a network operations center, SOC, or other operations center environment.
• 5+ years leading project(s), mentoring and/or coaching experience.

• Information Technology Infrastructure Library (ITIL)
• Microsoft Office
• Microsoft Power Shell
• Monitoring Tools
• Network Operations Center (NOC)
• Python (Programming Language)
• Service Now Platform

Reports To:

Director and above

Direct Reports: 6 - 10

• On-site 5 days a week at the Easton office (Monday–Friday)
• 1st Shift: 7:00 AM–3:00 PM EST
• Not eligible for Remote or Hybrid work

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily and meet the physical, mental and work environment requirements. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions, absent undue hardship.

• Communicate/Hearing
• Communicate/Talking
• Move/Traverse
• Reaching
• Stationary Position/Seated
• Typing/Writing
• Maintain focus in high pressure or fast-paced work environment

This job description is illustrative of the types of duties typically performed by this job. It is not intended to be an exhaustive listing of each and every essential function of the job. Because job content may change from time to time, the Company reserves the right to add and/or delete essential functions from this job at any time.

$ - $

California: $ - $ Colorado: $ - $ New York: $ - $ Washington: $ - $ Maryland: $ - $ Washington DC: $ - $ Illinois: $ - $ New Jersey: $ - $ Vermont: $ - $ Ohio: $ - $ Maine: $ - $ Connecticut: $ - $ Virginia: $ - $

The actual base pay within this range may be dependent upon many factors, which may include, but are not limited to, work location, education, experience, and skills.

You must be work authorized in the United States on a full time basis without the need for any sponsorship now or in the future from any employer or organization. The Company cannot offer employment to F-1 (student) visa holders.

Bread Financial offers medical, prescription drug, dental, vision, and other…