Complex Adjuster Trainee

Root was founded on the belief that car insurance is broken, and we set out to change it. We’re harnessing the power of technology to revolutionize this archaic, complicated industry. Using machine learning and mobile telematic platforms, we’ve built one of the most innovative insurtech companies in the world.

As a Complex Adjuster Trainee, you’ll manage a caseload of low-complexity claims while developing the advanced skills needed to become a Complex Adjuster. Over the next six months, you’ll build expertise in evaluating liability, interpreting policy language, and handling more nuanced claim scenarios. Our goal is to leverage technology, data, and a team of highly talented people to build a claims experience that is recognized as number 1 in the industry.

You will receive role-specific training with Root and will need to self-study before completing an adjuster licensing exam (paid for by Root). This position may be required to have an onsite presence based on operational needs.

$45,000 - $50,000

Root is a “work where it works best” company. This means we will support you working in whatever location that works best for you across the US.

• Deliver a high-quality claims experience for all policyholders and claimants by managing claims with professionalism and empathy
• Verify coverage and assist in determining liability for a range of accident scenarios, under guidance from senior adjusters or claims leadership
• Obtain detailed accident statements from drivers, passengers, and witnesses to develop clear liability perspectives
• Maintain consistent, prompt, and courteous contact with all involved parties throughout the claim lifecycle
• Use time management and organizational skills to proactively manage pending claims, tasks, and correspondence
• Coordinate vehicle repairs and assist customers with rental reimbursement processes
• Participate in team reviews of claims handling practices to strengthen understanding of policy language and claim best practices
• Engage in continuous learning to develop a strong understanding of:
  • Policy interpretation
  • Liability assessment and shared negligence scenarios
  • Court decisions and legislation affecting claims functions
  • Emerging claims guidelines and industry best practices
• Recommend process and product improvements based on observed opportunities
• Interact and communicate effectively with customers, peers, vendors, and managers
• Support the development of claims documentation and training materials as knowledge grows

• Bachelor’s degree or equivalent work experience
• Successful history of time management, multi-tasking, and customer-facing communication
• Ability to secure an adjuster insurance license within 90 days of the start date
• Strong written and verbal communication skills
• Proficient in Microsoft Office Suite and/or Google Suite
• High sense of professionalism while remaining empathetic
• Curious in nature
• Willingness and ability to keep learning
• Great attention to detail with high organizational skills
• Ability to approach problems with an open mind
• Ability to complete other duties as assigned

As part of Root's interview process, we kindly ask that all candidates be on camera for virtual interviews. This helps us create a more personal and engaging experience for both you and our interviewers. Being on camera is a standard requirement for our process and part of how we assess fit and communication style, so we do require it to move forward with any applicant's candidacy.

If you have any concerns, feel free to let us know once you are contacted. We’re happy to talk it through.

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