Standard Commercial Lines Account Manager

Description

About Our Agency:

• Seibert Keck Insurance Partners is on a mission to change the insurance buying experience. That starts by doing the right thing, every time. We protect the hard work of our middle market commercial, small business, and personal insurance clients, focusing on improving their risk profile and controlling cost. Behind every client stands 100+ years of history and the hard-working people of Seibert Keck Insurance Partners.
• Recognized by Insurance Business America as a Top Insurance Employer and Top Insurance Workplace as voted on by industry peers and agency associates. We have been identified as one of the Top 100 independent insurance agencies by Insurance Journal and a top Northeast Ohio agency by Crain’s Cleveland Business.
• Our agency was founded in Akron, OH in 1910 and has grown to over 200 employees across 20 locations in Ohio, Kentucky and Florida.
• Our competitive advantages include regional specialization, client education focusing on risk prevention not reaction, access to regional, national, and international insurance markets, boasting a reliable in-house claims service team.
• Seibert Keck Insurance Partners goes beyond premium by reducing costs through proprietary, specialized risk management and loss control processes, negotiating best rates through relationships across varied insurance markets, driving the claims process with reliable, around the clock service partners.
• We’re proud of where we’ve been and even more excited about where we’re going.

Job Summary:

The Standard Commercial Account Manager (CAM) is a licensed agent who is responsible for providing customer

service, policy maintenance, coverage placement, problem resolution and retention for an assigned group of

commercial lines accounts. This role requires a thorough understanding of insurance products and state and federal

laws that regulate insurance. This is a hybrid role. Work from any of our Northeast Ohio locations (listed on our website).

• Build and maintain strong, professional relationships with clients, underwriters, and producers.
• Ensure high levels of client satisfaction across your assigned book of business.
• Conduct periodic service calls and respond promptly to client inquiries regarding new business, renewals, endorsements, certificates, and general policy questions.

• Review accounts for coverage upgrades, account rounding opportunities, and risk-management improvements—documenting recommendations to reduce E&O exposure.
• Gather renewal information and risk-management recommendations beginning 90 days prior to renewal.
• Deliver renewals in alignment with departmental procedures.
• Evaluate renewal accounts for additional lines of insurance or increased limits needed to strengthen the client’s program.

• Process renewals in the agency management system, ensuring accurate billing, coding, and documentation.
• Issue certificates, endorsements, and policy changes with precision and compliance.
• Review and process audits according to established procedures.
• Prepare premium finance agreements and coordinate with financial institutions for timely processing.
• Handle agency-bill invoicing with accuracy and attention to detail.

• Provide technical support to Producers for new business opportunities.
• Assist with servicing renewal accounts and preparing submissions.
• Cross-sell additional coverages and proactively recommend increased limits or enhancements.
• Prepare new business submissions when needed to support the team.

• Maintain strong working relationships with carriers and specialty markets.
• Act as a liaison between clients and carriers regarding inspections, ensuring timely response to loss-control recommendations.
• Prepare and process lost policy releases (LPRs) and other required documentation.
• Report claims to carriers following departmental procedures.

• Notify the Branch Manager or Team Leaders when service standards may be impacted.
• Support team operations and contribute to a positive, solutions-oriented work environment.

Total…