Complaint Analyst Supervisor
Listed on 2026-10-11
-
Insurance
Risk Manager/Analyst, Insurance Sales
Insurance Complaint Analyst Supervisor ( 260007K4 )
OrganizationInsurance
Agency Contact Name and InformationKim Lowry
Unposting DateOngoing
Work Location50 W Town St 50 West Town Street Suite 300 Columbus 43215
Primary LocationUnited States of America-OHIO-Franklin County-Columbus
Compensation : 40.40
ScheduleFull-time
Union :
Exempt from Union
Insurance
Technical Skills :
Data Analytics, Insurance, Organizational Development, Program Management
Professional Skills :
Attention to Detail, Coaching, Critical Thinking, Customer Focus, Confidentiality
Ohio Department of Insurance 256 subscribers
The Ohio Department of Insurance (ODI) was established in 1872 as an agency charged with overseeing insurance regulations, enforcing statutes mandating consumer protections, educating consumers, and fostering the stability of insurance markets in Ohio.
Today, the mission of the Ohio Department of Insurance is to provide consumer protection through education and fair but vigilant regulation while promoting a stable and competitive environment for insurers.
Ohio Senior Health Insurance Information Program (OSHIIP) Mission Statement:The mission of OSHIIP is to empower, educate, and assist Medicare-eligible individuals, their families, and caregivers through objective outreach, counseling, and training, to make informed health insurance decisions that optimize access to care and benefits.
Job DescriptionOSHIIP is seeking a candidate to supervise a team of insurance complaint analysts and to support positive outcomes for complicated Medicare issues. The ideal candidate will have excellent communication skills, strong leadership and supervisory skills, and can remain positive in a fast-paced environment.
Key Responsibilities- Plans, directs & supervises activities within assigned division
- Supervises & provides training for insurance complaint analysts
- Reviews full range of complaints regarding Medicare and ensures proper complaint procedures are maintained
- Analyzes & coordinates multi-divisional complaints
- Takes appropriate administrative action including referral & coordination with federal agencies, statewide organizations and internal divisions
- Develops & implements policies & procedures regarding staff development, division workflow & customer service issues
- Defines division goals & objectives
- Speaks before small & large groups
- Develops & coordinates internal training activities
- Represents department at professional conferences
- Medical Coverage
- Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
- Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
- Childbirth, Adoption, and Foster Care leave
- Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
* Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.
Qualifications10 yrs. exp. in insurance field (i.e., regulatory or industry) working with insureds or insurance contracts as specified by the position description & job posting which included responsibility for compliance with state & federal insurance laws, regulations & standards & insurance industry principles & use of statistical analysis; 6 mos. exp. or 6 mos. trg. in operation of personal computer.
-Or 10 courses in insurance; 7 1/2 yrs. exp. in insurance field (i.e., regulatory or industry) working with insureds or insurance contracts as specified by the position description & job posting which included responsibility for compliance with state & federal insurance laws, regulations & standards &…
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