Insurance Complaint Analyst Supervisor

OSHIIP is seeking a candidate to supervise a team of insurance complaint analysts and to support positive outcomes for complicated Medicare issues. The ideal candidate will have excellent communication skills, strong leadership and supervisory skills, and can remain positive in a fast-paced environment.

If this sounds interesting to you, continue reading below to learn more about this career opportunity with OSHIIP where you too can be available to support those who serve Ohio's 2.4 million Medicare beneficiaries, their families and their caregivers.

• Plans, directs & supervises activities within assigned division
• Supervises & provides training for insurance complaint analysts
• Reviews full range of complaints regarding Medicare and ensures proper complaint procedures are maintained
• Analyzes & coordinates multi-divisional complaints
  
  Takes appropriate administrative action including referral & coordination with federal agencies, statewide organizations and internal divisions
• Develops & implements policies & procedures regarding staff development, division workflow & customer service issues
• Defines division goals & objectives
• Speaks before small & large groups
• Develops & coordinates internal training activities
• Represents department at professional conferences

10 yrs. exp. in insurance field (i.e., regulatory or industry) working with insureds or insurance contracts as specified by the position description & job posting which included responsibility for compliance with state & federal insurance laws, regulations & standards & insurance industry principles & use of statistical analysis; 6 mos. exp. or 6 mos. trg. in operation of personal computer.

• Or 10 courses in insurance; 7 1/2 yrs. exp. in insurance field (i.e., regulatory or industry) working with insureds or insurance contracts as specified by the position description & job posting which included responsibility for compliance with state & federal insurance laws, regulations & standards & insurance industry principles & use of statistical analysis; 6 mos. exp. or 6 mos. trg.
  
  in operation of personal computer.
• Or completion of undergraduate core program in insurance, communications, business or liberal arts; 8 yrs. exp. in insurance field (i.e., regulatory or industry) working with insureds or insurance contracts as specified by the position description & job posting which included responsibility for compliance with state & federal insurance laws, regulations & standards & insurance industry principles & use of statistical analysis;
  
  6 mos. exp. or 6 mos. trg. in operation of personal computer.
• Or 24 mos. exp. as Insurance Complaint Analyst 3, 67233.
• Or equivalent of Minimum Class Qualifications For Employment noted above.

Kim Lowry

Ongoing

50 W Town St

United States of America-OHIO-Franklin County-Columbus

40.40

Full-time

Classified

Exempt from Union

Data Analytics, Insurance, Organizational Development, Program Management

Attention to Detail, Coaching, Critical Thinking, Customer Focus, Confidentiality

The Ohio Department of Insurance (ODI) was established in 1872 as an agency charged with overseeing insurance regulations, enforcing statutes mandating consumer protections, educating consumers, and fostering the stability of insurance markets in Ohio.

Today, the mission of the Ohio Department of Insurance is to provide consumer protection through education and fair but vigilant regulation while promoting a stable and competitive environment for insurers.

Please visit our website Department of Insurance and also find us on Linked In .

The mission of OSHIIP is to empower, educate, and assist Medicare-eligible individuals, their families, and caregivers through objective outreach, counseling, and training, to make informed health insurance decisions that optimize access to care and benefits.