Manager, Process Management; NF SBS - Content & Design Solutions HYBRID

Are you passionate about being part of a team that delivers extraordinary care to help individuals and businesses prepare for and protect their future? If so, then Nationwide Financial could be the place for you! Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

As a Manager, you’ll lead a dynamic team responsible for delivering exceptional customer communications across Nationwide Financial. This team manages mass mailings, ad hoc mailings, and manual mailings, ensuring accuracy, timeliness, and compliance for all Nationwide lines of business.

You’ll oversee operations that support the Inspire tool, bringing brand standards and sentiment to life in every communication. Your leadership will ensure that every message reflects our commitment to clarity, consistency, and customer experience.

• Lead and develop a high‑performing team that manages end‑to‑end customer communication processes, including mass, ad hoc, and manual mailings.
• Ensure brand integrity and sentiment alignment across all communications, leveraging the Inspire platform to deliver consistent, customer‑centric messaging.
• Drive operational excellence by standardizing processes, improving workflows, and ensuring compliance with regulatory and brand guidelines.
• Collaborate with business partners and stakeholders to align communication strategies with organizational goals and customer needs.
• Manage timelines and priorities for multiple communication projects in a fast‑paced environment.
• Champion innovation and continuous improvement, identifying opportunities to enhance efficiency and elevate the customer experience.
• Provide strategic oversight for communication initiatives, ensuring alignment with enterprise standards and objectives.
• Direct responsibility for people management, including career development, performance management, and engagement.

This position will be hired on a Success Flex basis. The hired associate must reside within 35 miles of One Nationwide Plaza, Columbus OH, 43215.

Work schedule:

2 days in office, 3 days remote.

• Undergraduate degree in business, mathematics, or related field preferred.
• Process‑related certifications preferred.
• Typically, eight or more years of experience in business process design or operations. Supervisory or management experience preferred.
• Strong knowledge of project management concepts and techniques required.
• Strong communication skills and ability to lead cross‑functional teams.
• Ability to work with process vendors and deliver project solutions.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected, and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic protected by applicable law.