Second Shift Supervisor

Purpose

PLEASE NOTE - THIS IS A

JOB DESCRIPTION ONLY. THIS IS NOT A POSTING FOR A VACANCY To see a list of job postings, please

Under direction of Deputy Director and consistent with established protocols and plans, directs, supervises and coordinates response to all operational issues that arise during late afternoon and evening hours. Coordinates activities with other on-duty supervisors (managers and assistant managers), Managers of Park Operations, Deputy Director, and other management staff as needed.

Example of Duties

Supervises and coordinates all activities of all personnel working during assigned shift in their response to emergencies (natural disasters, visitor and employee illnesses and injuries, law enforcement situations) and other incidents that occur during assigned shift.

Motivates personnel;
Directs Full-Time Commissioned Park Rangers and Part-Time Noncommissioned Park Rangers in the implementation of established policies, procedures, and protocols. Analyzes and resolves work problems. Establishes priorities in terms of response to multiple situations that are occurring at a given time. Directs redeployment of Ranger staff to needed areas.

Acts as direct supervisor in the absence of specific Park Managers and Assistant Park Managers during assigned shift including recommendation of discipline as needed, approval of emergency leave requests, resolution of grievances. Provides input as requested on performance appraisals for Full-Time Park Rangers and Part-Time Rangers. Resolves employee concerns or communicates these concerns with employee's direct supervisor.

Coordinates response to incidents and situations with other on-duty supervisors and dispatchers to maximize effectiveness and efficiency of Metro Parks staff. Personally responds to major incidents or those where his/her presence is needed.

Serves as Incident Commander as appropriate. Works with outside EMS, Fire, and Police agencies in the response to incidents and situations.

Ensures established policies, procedures, and protocols are implemented and authorizes deviations as situations merit in terms of ranger manual, employee handbook, emergency response guidelines, communication and incident reporting procedures, safety policies and procedures, and other policies, procedures, and protocols. Establishes direction in terms of issuing court citations, completion of reports, protection and/or collection of evidence

Performs and directs Ranger activities. Serves as a Field Training Officer. Monitors safety of park patrons and employees. Welcomes visitors and provides information and assistance to park visitors. Enforces rules and regulations. Responds to accidents and emergencies and renders first aid.

Develops and maintains working relationships with local and state police, fire, and EMS agencies.

Participates in the development of operational policies, procedures, and protocols. Keeps abreast of the latest knowledge and techniques within areas of operational specialization.

Uses appropriate strategy to address conflicts among co-workers; understands role within the overall organizational structure of Metro Parks; willingness and ability to make decisions at times that may be unpopular with park staff.

Uses leave judiciously and in accordance with policies and procedures. Demonstrates consistent attendance. Works a schedule to meet the operational needs of Metro Parks and does not negatively interfere with communication and daily operation on both the individual park and district-wide level.

Qualifications

Education/

Experience:

Associate's degree in natural resources, environmental science, parks and recreation, or related field preferred. Demonstrated experience in park operations with some supervisory experience desirable, or any equivalent combination of education and experience. Demonstrated knowledge of Metro Parks' operations, policies, procedures, and protocols. Demonstrated skill in the operation of grounds maintenance equipment. Excellent customer service, communications and interpersonal skills.

Team-Oriented:
Works on a team. Outstanding customer service, communications and interpersonal skills.

Attendance:
Being present at work is an essential function of the position.

Language

Skills:

Ability to communicate verbally and in writing with coworkers, supervisors, the general public, local law enforcement agencies, community/citizens groups, other public agencies, etc. Ability to prepare meaningful, concise and accurate reports; establish effective working relationships as supervisor of a work unit; ability to use a two-way radio.

Mathematical

Skills:

Ability to deal with symbols in formulas, equations or graphs; ability to prepare meaningful, concise, and accurate reports; ability to calculate fractions, decimals, percentages; ability to recognize errors and make corrections. Ability to add, subtract, multiply and divide.

Technology Skills

Demonstrated experience using computers, web-based programs, e-mail, internet, intranet, postage machine,…