Manager, Process Management; NF SBS - Content & Design Solutions HYBRID

Are you passionate about being part of a team that delivers extraordinary care to help individuals and businesses prepare for and protect their future? If so, then Nationwide Financial could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

Are you process-focused and detail-oriented? Do you thrive in a busy, engaging work environment? If so, we want to know more about you!

As a Manager
, you’ll lead a dynamic team responsible for delivering exceptional customer communications across Nationwide Financial. This team manages mass mailings, ad hoc mailings, and manual mailings
, ensuring accuracy, timeliness, and compliance for all NF lines of business.

You’ll oversee operations that support the Inspire tool
, bringing brand standards and sentiment to life in every communication. Your leadership will ensure that every message reflects our commitment to clarity, consistency, and customer experience.

• Lead and develop a high-performing team that manages end-to-end customer communication processes, including mass, ad hoc, and manual mailings.
• Ensure brand integrity and sentiment alignment across all communications, leveraging the Inspire platform to deliver consistent, customer-centric messaging.
• Drive operational excellence by standardizing processes, improving workflows, and ensuring compliance with regulatory and brand guidelines.
• Collaborate with business partners and stakeholders to align communication strategies with organizational goals and customer needs.
• Manage timelines and priorities for multiple communication projects in a fast-paced environment.
• Champion innovation and continuous improvement
  , identifying opportunities to enhance efficiency and elevate the customer experience.
• Provide strategic oversight for communication initiatives, ensuring alignment with enterprise standards and objectives.
• Direct responsibility for people management
  , including career development, performance management, and engagement.

This position will be hired on a Success Flex basis.

The hired associate must reside within 35 miles of the following location(s):
Columbus:
One Nationwide Plaza, Columbus OH, 43215.

Work schedule:

2 days in office, 3 days remote.

This role does not qualify for employer-sponsored work authorization. Nationwide does not participate in the Stem OPT Extension program.

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As a Manager, you'll lead activities and a team responsible for business and/or system process analysis, design, implementation, execution or operational management. You and your team will conduct analyses of existing processes, procedures and methods to ensure and promote effective business operations through standardization, improvement, simplification or discontinuance. We'll count on you to build process change by integrating new processes with existing ones.

• Leads all activities of staff involved in design, development configuration, customization, deployment, maintenance and updating of business and system processes and procedures. Ensures processes are followed within business organizations. Effectively manages customer communication and the process results.
• Handles day-to-day staff operations of business and system processes with recognized expertise, including the operation of process-related tools. Leads key process events and the fulfillment of customer requests and deliverables through all phases of the process life cycle.
• Identifies and implements new and creative business process redesigns and strategies through facilitation and marketing.
• Leads team of process specialists on evaluations and developing recommendations by utilizing benchmarks, pilots, prototyping and modeling to assess potential use of new methods and workflows within a business process. Participates and leads staff who engage in the evaluation of business processes for design efficiency and resource utilization to ensure process performance meets targeted service levels.
• Manages…