Claims Account Representative

Organization

Attorney General

Jan 19, 2026, 4:59:00 AM

United States of America - Ohio - Franklin County - Columbus

United States of America - Ohio - Cuyahoga County - Cleveland, United States of America - Ohio - Hamilton County - Cincinnati, United States of America - Ohio - Mahoning County - Boardman, United States of America - Ohio - Lucas County - Toledo

$22.13 per hour - $26.01 per hour

Full-time, Monday - Friday, 8:00 AM - 5:00 PM (Hybrid in‑person/remote)

Customer Service

The Ohio Attorney General's Office has played a vital role in shaping Ohio's past and present and the work it does today helps chart the state's future. The office consists of nearly 30 distinct sections that advocate for consumers and victims of crime, assist the criminal justice community, provide legal counsel for state offices and agencies, and enforce certain state laws.

In these and other capacities, staff members interact with tens of thousands of Ohioans each year.

The Ohio Attorney General's Office is currently seeking candidates for 2 Claims Account Representative 1 positions in the Collections Enforcement Section. The successful candidates will provide customer service to Ohio constituents to collect certified delinquent taxes and debts owed to state agencies. These positions will work a hybrid in‑person/remote schedule, with potential changes based on training and operational needs. The positions will be headquartered in any of our offices around the State of Ohio:
Columbus, Cleveland, Cincinnati, Toledo, or Boardman.

The duties for this position include, but are not limited to, the following:

• Collect delinquent taxes and/or monies owed to state agencies.
• Handle sensitive telephone and in‑person contacts with general public, clients, accountants, and attorneys to collect delinquent debts (e.g., access, review, and update account information on a video display terminal).
• Perform skip tracing, investigate, trace, and verify debtor location using various methods to locate and verify information.
• Maintain accounts on debt owed to state agencies (e.g., review inventory daily to determine status of payments and maintain a daily log sheet for the supervisor).
• Issue praecipes and cites permits.
• Assign and/or reassign cases and/or assessments to special counsel when necessary.
• Negotiate repayment with debtor, legal, and/or other government representatives.
• Close accounts which have made restitution.
• Perform general clerical tasks (e.g., review correspondence and checks, send correspondence, provide general information, file, answer telephones, and photocopy).

High school diploma and 12 months experience in collections or 12 months training in collections, public relations, and/or office practices and procedures; one course or 3 months training in English composition and grammar or business communication; formal education in arithmetic to include addition, subtraction, multiplication, division, fractions, and decimals; 4 months experience or 4 months training in use of personal computer, calculator, and telephone equipment.

Or completion of an associate's core program in business administration, communications, English or related fields, or equivalent of minimum class qualifications for employment noted above.

Job

Skills:

customer service, listening, responsiveness, confidentiality, customer focus, and verbal communication.

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, HPRS) & optional deferred compensation (Ohio Deferred Compensation)

The Attorney General’s Office is a dynamic organization that offers career opportunities across many different disciplines to people from all backgrounds and experiences. We do not discriminate in any…