Control Manager – Vice President – Commerce

Overview

Step into a pivotal role at JPMorgan

Chase, where your expertise in control management will shape our compliance and risk strategies. Elevate your career with opportunities for growth and collaboration in a dynamic team environment. Join us to make a significant impact on our operations and safeguard our firm's integrity.

• Develop a deep understanding of the Connected Commerce Payments business, to support your work as a trusted advisor, able to help the business identify, assess and manage operational risk
• Support a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols
• Review and analyze relevant data (e.g., KRI/KPI) to support business-related programs and strategies
• Provide leadership support for the end-to-end management of operational risk, including control breaks and resolutions, to reduce financial loss, regulatory exposure, and reputational risk
• Engage with control colleagues across the firm, business, operations management, legal, compliance, risk, audit, regulators and technology control functions

• Bachelor’s degree or equivalent experience required
• 5+ years of financial service experience in control management, audit, quality assurance, risk management, or compliance
• Proficient knowledge of control and risk management concepts with the ability to identify and assess operational risks, and to support the design of effective controls in conjunction with business partners
• Excellent written and verbal communication skills
• An accomplished problem-solver, able to evaluate complex situations across multiple perspectives to identify robust and sustainable solutions
• Proven stakeholder management experience

• Capability to leverage AI/ML technology in risk management and utilize automation to streamline processes and enhance operational efficiency.
• 7+ years of financial services experience in controls, audit, quality assurance, risk management, or compliance preferred
• Exceptional influence skills for engaging stakeholders and driving organizational change.
• Exceptional communication skills with the ability to adapt communication style to the needs of different stakeholders
• Adept in Microsoft Office Suite (Word, Excel, PowerPoint) with the ability to develop meaningful executive presentations