Field Service Manager

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Full Time Management Plain City, OH, US

Founded more than 34 years ago, EMI, or Environmental Management Inc., has grown into one of Central Ohio’s largest landscape companies. We believe our employees are our greatest asset, and we remain committed to creating a supportive work environment that encourages personal growth and helps every employee achieve their goals.

Environmental Management Inc. is an accredited design/build, irrigation, and maintenance landscaping company serving clients throughout Central Ohio. We create outdoor environments tailored to our clients’ lifestyles through a customer-focused approach. Our dedication, innovative landscape design, knowledgeable staff, continued growth, and commitment to strong client and team relationships help us maintain our position as a leading landscape design/build company in Central Ohio.

We are seeking an experienced and motivated Field Service Manager to lead commercial landscape maintenance operations across the Columbus Region. This position is responsible for managing field crews, supervisors, customer relationships, equipment, safety programs, and overall operational performance.

The ideal candidate is a hands-on leader who excels at developing teams, ensuring quality service, and maintaining high levels of client satisfaction. The Field Service Manager will oversee daily operations, manage multiple crews, monitor budgets, perform site inspections, and collaborate with internal teams to ensure projects are completed safely, efficiently, and profitably.

This role requires strong leadership skills, landscape maintenance expertise, bilingual communication (English/Spanish), and the ability to perform in a fast-paced environment. During the winter season, the Field Service Manager will also play a key role in supporting Snow & Ice Management operations.

• Lead and develop 20-30 field employees and multiple Crew Leaders/Supervisors.
• Recruit, train, coach, and evaluate team members.
• Conduct performance reviews and provide ongoing feedback.
• Promote a culture of accountability, safety, and excellence.
• Resolve employee concerns and foster positive team morale.

• Schedule crews, equipment, and daily work assignments.
• Conduct regular site inspections to ensure quality standards are met.
• Monitor daily production and labor performance.
• Ensure projects are completed on time and within budget.
• Identify and implement process improvements to increase efficiency.

• Build and maintain strong client relationships.
• Conduct site visits and communicate regularly with customers.
• Resolve service issues and provide proactive solutions.
• Ensure customer satisfaction and retention.

• Manage labor budgets and operational costs.
• Monitor job profitability and productivity metrics.
• Identify opportunities for landscape enhancements and additional services.
• Work with Account Managers and Sales teams on project proposals and upselling opportunities.

• Enforce company safety policies and procedures.
• Ensure crews receive proper training and certifications.
• Conduct safety meetings and jobsite inspections.
• Maintain compliance with company and regulatory requirements.

• Participate in winter operations planning and execution.
• Support emergency snow events, crew coordination, and equipment deployment.
• Be available during weather-related operations as required.

• 5+ years of…