Store Manager, Retail & Store Manager

Status: Full-Time / Salaried
Reports To: Franchise Owner or Area Manager

Position Summary: The Head Wizard is responsible for overseeing daily operations, leading a team of staff, ensuring customer satisfaction, and achieving revenue and performance goals. The ideal candidate is energetic, detail-oriented, and passionate about delivering exceptional guest experiences.

• Oversee day-to-day arcade operations
• Recruit, train, schedule, and supervise store staff
• Coach team members and hold them accountable to performance standards
• Ensure consistent execution of opening, closing, and shift procedures
• Provide excellent customer service and resolve guest concerns professionally
• Handle escalated safety issues and guest complaints
• Monitor inventory levels and place orders for prizes, tokens, and machine supplies
• Ensure all machines are clean, stocked, and functioning properly; escalated maintenance needs as necessary
• Conduct daily reports, reconcile cash, and ensure compliance with all SOPs
• Execute promotions and support upselling strategies
• Maintain FCA brand standards in cleanliness, service, and store presentation
• Communicate with upper management and submit regular operational reports

• 2+ years of management experience in retail, entertainment, or arcade settings
• Proven leadership and team management skills
• Excellent customer service and communication abilities
• Strong problem-solving, organizational, and multitasking skills
• Experience with POS systems, shift reporting, and inventory management tools
• Cash handling and basic accounting/reporting experience
• Proficient in basic computer and point-of-sale systems
• Reliable, punctual, and detail-oriented
• Ability to work flexible hours, including evenings and weekends
• Comfortable working in a fast-paced, high-energy environment

Free tokens and employee perks

Career growth opportunities within a growing arcade brand

Fun and dynamic work environment