General Manager

Overview

The General Manager (GM) will oversee the end-to-end performance of a regional SMB Supply Chain operation, including fulfillment center management, customer satisfaction, and financial performance. This role blends operations, leadership, and customer engagement, serving as the on-the-ground executive ensuring consistent, scalable service delivery.

• Lead and manage all aspects of a regional fulfillment or logistics operation.
• Own P&L responsibility, ensuring financial performance aligns with company targets.
• Oversee staffing, training, and development of frontline teams.
• Implement and enforce operational standards, KPIs, and continuous improvement initiatives.
• Ensure seamless coordination between fulfillment, transportation, and parcel operations.
• Serve as the primary point of contact for regional customers, fostering long-term relationships.
• Maintain compliance with safety, regulatory, and quality standards.
• Act as a culture-carrier for SMB Supply Chain, driving engagement and accountability at all levels.

• 10+ years of leadership experience in logistics, fulfillment, or supply chain management.
• Strong understanding of P&L management and operational KPIs.
• Track record of scaling operations while maintaining high levels of customer satisfaction.
• Experience leading teams of 50–200+ employees across multiple functions.
• Hands-on operational leadership style, with the ability to “roll up sleeves” when needed.

About SMB Supply Chain SMB Supply Chain is a growth-focused logistics platform built exclusively for small and mid-sized businesses. Backed by strategic investment and powered by technology, we’re reimagining parcel, fulfillment, and transportation solutions to set a new standard in the industry.