Patient Service Center Registration Clerk

Pay Range: $15.00hr - $20.00hr Job Overview:
Responsible for all Patient Service Center (PSC) front office duties. This function includes customer service, data entry, insurance billing and payments, problem resolution, following HIPAA regulations, and ordering office supplies. The candidate may provide support at several locations.

Duties and Responsibilities:

Greet customers appropriately and treat all customers in a courteous manner. Assist patients with kiosk sign-in and ensure accuracy of the information provided. Contact clients to obtain patient orders. Handle customer inquiries. Read, understand, and comply with departmental policies, protocols, and procedures, including Procedure Manuals, Safety Manuals, Compliance Manuals, Employee Handbooks, and Quality Assurance Manuals. Perform basic clerical duties, including filing, faxing, preparing mail, and data entry.

Demonstrate organizational commitment and values. Adhere to departmental and organization policies. Report to work on time and follow attendance guidelines. Answer the telephone in a friendly and helpful manner by incorporating the organization name, self-identification, and a helpful statement. Use established protocols for reporting customer complaints. Ensure HIPAA compliance regulations are followed and use test translation tables. Complete all required training.

Assist with stocking supplies. Perform other duties as required to meet customer requirements. Complete special projects as requested by the supervisor or manager.

Job Qualifications:

Required

Work Experience:

1+ years of customer service experience. Preferred

Work Experience:

Keyboard/data entry and PC experience. Knowledge:
Medical terminology is helpful, but not required.

Skills:

Must be flexible and available based on staffing requirements, including weekends, holidays, and overtime. Must have strong communication skills to speak clearly and effectively communicate to customers and peer groups. Demonstrates good organization, communication, and interpersonal skills. Capable of handling multiple priorities in a high-volume setting. Able to make decisions based on established procedures and exercise consistent, independent, sound judgment.

Physical Requirements (Due to nature of job, The candidate must have):
Ability to engage in prolonged standing or sitting. Ability to lift up to 25 lbs. Ability to carry up to 15 lbs for several minutes at a time. Ability to talk effectively. Ability to maintain constant mental and visual attention to details. Ability to walk. Ability to balance, bend, and kneel. Ability to push and pull. Ability to reach and twist.

Benefits:
Our Benefits Include:
Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities

Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc.

is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers.

Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.