Regional Property Manager

Metropolitan Holdings is looking for an experienced Regional Manager to join our Property Management team and lead a portfolio of luxury Class A multifamily communities throughout Ohio!

We’re looking for a hands-on, people-focused leader who knows how to develop strong teams, drive portfolio performance, create exceptional resident experiences, and turn strategy into results.

The Regional Manager is a highly visible business and people leader responsible for a geographically dispersed portfolio of luxury Class A communities across Ohio, including stabilized assets and new-construction lease-ups. This leader translates strategy into property-level execution, develops strong Community Managers, drives financial and operational performance, and ensures the resident and prospect experience consistently reflects the Metropolitan Holdings brand. The right person combines strong leadership, analytical rigor, sales instincts, hospitality, urgency, and disciplined follow-through - and contributes beyond their portfolio to help elevate and scale the Property Management division.

• Coach, motivate, develop, and hold Community Managers accountable while building an engaged leadership bench and a culture of ownership, performance, and continuous improvement.
• Lead visibly in the field, set clear expectations, recognize strong performance, address gaps promptly, and model Metropolitan Holdings Core Values and tremendous effort.

• Know the numbers and know what to do with them. Actively manage revenue, expenses, NOI, occupancy, leasing velocity, conversion, delinquency, retention, reputation, service, turns, staffing, payroll, and other key result areas.
• Use scorecards, dashboards, trend analysis, forecasting, and exception reporting to identify risk early, diagnose root causes, and drive measurable action plans through completion.
• Build a strong, proactive partnership with Accounting and PAC. Treat financial accuracy, forecasting, month-end execution, documentation, deadlines, and clean field-to-accounting processes as shared responsibilities.

• Create a strong sales culture; coach the leasing funnel, CRM discipline, follow-up, conversion, pricing, concessions, outreach, competitive positioning, and marketing effectiveness.
• Own renewal and retention performance from expiration visibility through resident outreach, pricing strategy, renewal conversion, notices to vacate, save opportunities, and move-out analysis.
• Understand multifamily seasonality and plan ahead - adjusting pricing, concessions, marketing, staffing, turn readiness, outreach, and renewal strategy before changing demand impacts results.

• Bring Creating Moments That Matter to life for residents, prospects, vendors, internal customers, and each other. Personally embody the brand and teach teams the importance of a genuine hospitality mindset.
• Ensure every community reflects luxury Class A standards through service, communication, responsiveness, curb appeal, unit readiness, reputation, and thoughtful service recovery.

• Operate as a proactive problem solver: move beyond symptoms, identify root causes, engage the right partners, recommend solutions, establish ownership, and drive sustainable resolution.
• Collaborate across Accounting, Sales & Revenue, Marketing, PAC, Facilities, Human Resources, Development, Construction, and executive leadership to achieve shared company objectives.
• Contribute ideas, best practices, process improvements, technology adoption, and scalable operating standards that strengthen…